REOs the truth and nothing but the truth

Just got back from a mandatory REO agent conference. Cost 149.00 plus 2 days of really aggravating reprimands,, threats and some really demeaning reality. Oh and 109.00 per night hotel costs plus 2 days away from all of my other work which pays the bills. The cost to be a chosen REO agent . 499.00 in the first few weeks for "training" Funny considering I have been doing REO work longer than the people who wrote the "training course". (and they were not even a Realtors) Then another 199.00 to be added on the platform. Cost of the signs and marketing material which are mandatory for the asset owner.

So far 1200.00 in expenses - income 0 for this new company, one of the now 15 I work with. One I have worked with for 16 years now.

What I learned, well as a veteran REO agent of over 16 years I learned I have gone backwards. I am a broken person who has sunk to the lowest depth any agent ever imagines. All REO agents have become mere robots/ tools of the REO asset owner. As Dangerfield quipped “No respect no respect at all!!” 16 years ago I was paid very well in the REO field. Not many agents wanted to list the worn down un-kept "dirty properties" Fewer yet wanted to show clients these low priced fixers. So I listed them and almost always sold them and was paid 6.5 % with no fees. No platform fees, no referral fees, no fees at all. I was also paid a management fee to oversee the trash outs clean ups and maintenance. A 2500 minimum to assist in a cash for keys, 50.00 for the listing BPO for that asset and for each BPO I did after getting the listing. The BPOs were a one page 15 minute form with 3 sold and 3 actives. One liners and a few comments on the bottom. No status reports were ever called for and there was no mandatory anything other than just sell the asset. I was valued and treated as a skilled professional by the asset owners. The list price was set and if someone , anyone made an offer in the first 24 hours that was close to the list price, well it was sold. No long drawn out drama filled waiting period or wild price expectations. All utilities were put directly into the asset owner’s name and mailed by the utility companies to that asset owner. I paid for nothing, billed nothing and was never expected to be responsible up front for a single thing the property required.

Fast forward to today. I am expected to have 5000.00 in reserve for each property I am assigned for repairs , past due taxes, past due HOA fees and anything else that may be required. I am expected to bill all my expenses and pay 5.00 per invoice, wait 6 weeks to 90 days or even longer to get reimbursed, Of course I can not charge interest or a service charge. Just lend the money free of charge to multimillion dollar corporations. I am expected to do weekly status and condition reports, weekly full property checks with pictures, monthly BPOs free of charge within 2 days of the request. Now that BPO is a 3 page form, more detailed than any full appraisal. It takes about 2 hours to complete and has some really ridicules demands as well. I now an expected to do cash for keys and even assist in evictions all free of charge. All utilities and security deposits for them are in my name and mine to pay. I now get 2% to 2.5 % commission maximum(many are a straight 1000.00 for any property 100 K and under) with a 140 to 175.00 charge per listing for platform fees at closing. Out of my commission I also pay a referral fee to the assignment or asset company. I have to carry 500,000, to 1 million E & O. Which is very expensive if you do CFKs or eviction work, which is mandatory for all REO agents. I also have to carry a personal liability policy for 4 million and show proof of both every 6 months to a year. I have to pay for at least one yearly background check. Pay a yearly platform fee of no less than 400.00 yearly . A yearly education course fee of no less than another 400.00 and now mandatory conferences at my expense no reimbursement and no escape from attending, they are mandatory! Now I have "report cards " with categories for everything from BPO % to DOM averages to Owner occupant versa investor sales. I am expected to print or buy all the asset owners marketing materials including signs and brochures for their mortgage divisions. Send them buyer leads , also known as recaptures and give them monthly reports of the leads I send. Now I am reduced to a non respected very used, controlled and low paid unwanted necessity in the REO world.

So every time I see or hear any agent say " How can I get into REOs?" I shake my head and say "be a greeter at Walmart. It is easier, much more profitable and yes you can keep your self esteem and even some dignity too."

Yesterday, today , what will it be tomorrow? Well my guess is an REO agent will be expected to work for free. Don't laugh or doubt it HUD actually did do this for a while. It is coming if we do not stop and say "No more!!" I am now devoting time to re establishing my conventional Real Estate practice. Let the starry eyed REO agent wanna bees have the REOs and let the asset owners ….well you know where I am going here.

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Comments

  • Yes I hear you! very frustrating and getting to be not cost effective. I had one title company email me and told me that I had to pay all past due bills and liens on a property getting ready to close. I less than politely told her no. I am down to about a third to half depending on the year of what I was making in my prime as an REO agent.

  • Thank you Barbara

    I am glad that someone with first hand knowledge and experience has finally told it all.

    Over the last few years I have hit one brick wall after another.

    When they asked for a reduced commission I would never go below 2.5 for each side, when they hinted or asked for referral I would say no, because they were asking for 1 to 1.5%.  I would offer a flat fee they said no.

    The other issues I have is with the way the asset manager change our contracts and limit or takeaway the buyers rights.

    Again than you Barbara

     

  • I held up a closing on a REO property threating to file a lien for unpaid invoices re-keying this particular home had 7 exterior doors at $35.00 each $245.00 and a $65.00 rush charge since the REO company wanted a 24 hr secure and re key and they only wanted to pay $125.00 and landscaping invoice to cut back weeds and clean up which was another $350.00 which they only were authorized to pay $200.00 not mention they were charging a 35% referral fee from my commission. I tried submitting invoices and they began telling me I should have submitted them with in the 2 week period before the closing date. That's when I sent a e-mail informing them I was going to file a lien and then in about 2 hrs I got a call from the attorney handling the closing wanting to know what the problems was I sent him the invoices and was told they would be paid we closed and I got a check about 10 days later paid in full for all expenses on that property.

  • Exactly!  Well said I just turned down a Catalyst Asset Management property, being referred through a American Destiny Realty from Single Source Property Solutions.  Their BPO requirements were overkill, they were asking for bids on a property that would never be repaired, and it was going to pay $675 on the list side.  I can better assist my good banks/clients while someone else does the clerical work on that property, and  I’ll sell it to one of my investors a few months from now.

    I will stick with my Wells Fargo, HomeSales, LRC, Dakota and a handful of the others.  And I agree with you Barbara; the experienced agents are going back to the re-sale business, and these unrealistic asset management companies will get the paper-pushers. 

  • Way to go James...let your "union thugs" muscle the AM's into submission instead of allowing the free market to handle it--good luck with that approach!  Hell no!  When enough lapdog agents once again start standing up for themselves and refuse to be stepped on, the tables willl turn back around--it's a sacrifice many will not be willing to make.  

  • If you really want to win in the REO business, represent the buyer....you do little work and get full commission with no fees and your buyer does not have to pay very much in closing cost if its a cash deal. We all learn the hard way...I've been an REO slave for 7 years...nothing but PAIN. 

  • Barbara:   You sure hit the nail on the head.  These asset companies are working us to the bone.  Weekly inspections, taking photos of the F'in lock box, sign in front, the light on, the water running in the sink, the stupid a/c thermostat.  I am so tired of it.  Plus the interest I am loosing with all the charges for repairs, carpet, painting etc.  Up to 3 months for them to pay me back and they dissect each and every charge.  I have to have cancelled checks front and back plus the stupid email from the asset Manager approving the charge.  Like I really am going to pay Chase's large three thousand dollar water/sewer bill with out them insisting on it.  Then res.net up's there yearly member ship 60%.  I am done with it.

     

    Judy

  • There are good and bad REO accounts.  Agents have done this to themselves...being desperate just to have an account have agreed to terms that don't make a profit.

    We need to have CAR and NAR do a better job and make sure AM companies offer a minimum of 6% commission (or fixed amount in lower priced properties) with no un-necessary fees and repairs, utilities and what not need to be paid by seller.

  • Great advice!  Where was it when i needed it? Well..? What can I add to all these comments that are really right on.  Except to say that sometimes both parties are partially responsible for their lots in life.  I'll confess that i gave it a serious go at breaking into the REO club but was harshly rejeceted by both Asset Owners and their LLBs who, putting it mildly, would smugly look down their noses at me because i had not, could not or would not jump through all their "ridiculous" hoops--financial & otherwise-- like some needy lap dog trying hard to catch a treat. After a while I finally came to my senses & realized many of the things Barbara has shared in her frustration which signaled me to look for my treats elsewhere.  Another confession I'm not ashamed to admit is that i'm not making millions, however by God's grace i'm keeping the lights on and my dignity is still in tact without REO involvement.  Today i dont turn away any business: buyers, sellers, short sales,  or investment opportunities, EXCEPT for REO's and overtures for "assignments, BPO's, trainings, best kept secrets, etc..."  I also realized that by finding my own properties to buy and sell i can create my own inventory and work with the people I choose to work with; and not worry about being at the whim of some faceless task master that sees me as nothing more than a poorly paid servant.  In the end i wont be shedding too many tears for my disgruntaled REO Realtor collegues since a great many of them have played a very active role in helping create the Asset Owners tyrants they now despise.  So for those who were able to jump over the protective hedge and make it into the REO club and enjoy a good feeding at the trough for a while; I say: Welcome back.  You'll be fine with out that Jerk you should have left long ago!  

  • Sad to say, but after 15 years in REO, I am moving in a different direction. And I can see from all the responses it is a widespread feeling. I do not mind admitting if I make a mistake, but over the last 8 months it has gotten to be where I don't even want to open my email, asset managers have become so rude and insulting. So unprofessional, we are treated as children who need to be put in "time out". I am tired of the disrespect, the continuing escalating costs, the classes I must pay for(and are useless), added duties for no compensation, the overpricing, it all seems like we are now puppets instead of professionals. I can't remember the last time I had time to actually show a buyer homes, I am too busy doing paperwork, taking photos, redoing something, billing, evictions, or on the phone with various vendors about septic inspections, well inspections, termite, roof, HVAC, or various other people. It seems to me that somehow banks and asset companies have decided we do not deserve to actually MAKE money, in order to get everything required we must hire others to help with the work load, more money. I have one asset manager that if I happen to be out of the office(maybe doing one of the other tasks required from him) he pulls the listing. He won't call my cellphone because once he called and I did not answer( I was on the phone with the sheriff about an eviction). Seems there is just no acceptable explanation And I am tired of all of it. SO for me it is sad to think that something I took great pride in, worked so long on, and invested a great deal of money I am  throwing in the towel just to regain some self respect and dignity. I am going back to where when you sell a home the seller says thank you and is happy or the buyer says thank you and is happy.

    My opinion is the old adage, you get what you pay for. Banks and asset companies should take note of that, they are running quality pros out of the business and will take newbies because they are hungry and have no experience or understanding of the business.

    I want to love my career, and I did at one time. REO takes that away from you.

    Good luck to all who continue. It is a tough, stressful business with little or no reward.

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