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I have an urgent need for a key contact in Loss Mitigation at American Home Mortgage Servicing Inc.

The internal contacts I have are literally the most incompetent people I have ever encountered in a financial institution or loan servicing company.

They demand paperwork, it is provided, then they demand the same paperwork after acknowledging the receipt of the previously requested paperwork

Then they just scheduled the trustees sale date of our home because the requested paperwork was not sent to the correct number even though the paperwork was Correctly sent to the number listed on their letter requesting additional paperwork. REALLY!

I know this sounds absurd but it is happening right now and it is happening to me with my home. The trustees sale date has been set for mid November.

I Need A Key Contact Who Can Review The Transaction And Correct Their Error.

My wife was literally been driven to tears of frustration this morning by their blind incompetence and lack of accountibility. We have very accurate records of the doc requests, timelines kept and errors made at AHMSI. I am looking into legal options to remedy but think it makes a lot of sense to reach out to the REOPro Community for the best alternatives to fix this.

While I expect most to ignore this post due to the lack of interest since "Who cares if another home goes down" but I am hoping that someone in REOPro reads this who knows a way to get me in contact with a person at AHMSI who can fix their mistake.

I know they exist because I know several who can do the same at BofA, Wells Fargo, and Chase.

If anyone has a way to help, I really need to hear from you right away.

Just took a listing from a client who purchased a property from me back at the height of the market in late 2005. Needless to say, they are at 35% VTL (Value to loan!) and have finally grown tired of making $2400 payments on a home now worth $125000 in a neighborhood where their neighbors are making $1000 payments.

The lender is OCWEN and until now, I've not had the pleasure of working with them on anything but REO listings.

If anyone on REOPRO has some guidelines, website links and insight to their shortsale process, the information would be most welcomed.

The sellers are a young married couple and I kinda feel obligated to provide the best possible service to them since they trusted me enough to help them buy a home and now when they are struggling to stay afloat, they asked for my assistance in listing their home as a shortsale.

Oh yes, one more thing; Since meeting with them and taking the listing, they have provided THREE referrals, all of which listed their shortsales with me.

So you can see why I want to do a good job.

Looking forward to hearing from those in REOPRO.

I know I usually write preachy blogs but today it is different.

I am confounded that I cannot get more BPO work to do.  I notice companies like Clear Capital have their "designated agents"  ( you lucky one's!!!).  Another company denied me because they have another agent within a 30 mile radius in my office doing BPO's (E Mortgage Solutions).

I get most of my work through OLD REPUBLIC TITLE and I wish I had more from them .  They are good to work with...their reps will call you to check in, are adept at getting you more information about a property if you need it for the report, and I just really have to say great people.  Old Republic BPO's are like candy to me because I know I am doing important work that may lead to REO assignments.  While it is true I amy be up at 4 am finishing up one, I always get a sense of achievement after I complete one. The BPO AUTOMATION acceptor is a great tool in facilatating my success and despite the fact my computer is less than ideal for this memory hungry app, I manage to snag a few and Old Repubilc is okay with that although they have a search limit of 720 x per day.  There were a few days when it was just way too efficient!  Best $500 I ever spent!

Lately it has been kind of quiet...at least in my area.

I anticipate that it will change soon however because properties appear to be coming in 1st qtr 2011.  I have even heard that banks are not messing around with short sales and that if the homeowner is in trouble the free ride of 18 months will be over...short sale or else get forclosed on.  Trying a loan mod 2 or 3 x is not going to work if the income is not right.

In closing I hope somehow the folks at Old Republic see this as us as partners in the process.  Thanks for your supportive work and trying to understand why you get wacky comps on some of this wacky property that I have to try to evaluate.  It is nice when you can compare a normal house to another, but what happens when some wisecracker homeowner decides to build a castle in an area of smaller homes or the only 4 plex single level for sale in an area that  has only two story comps available... or how about the model home that was built as a single story in an area that they built very few and the other 95% of the tract is two story?  So much for similarity and yet these are examples of BPO's that I have encountered.  So far I have not encountered a threatening homeowner, although they sometimes wonder why is this man photographing my home?  I wish the lenders would advise the homeowner of that happening.  I don't like having to sneak up on someone!  I sometimes feel like I am on a CIA mission...fast in...fast out!

Good night everyone!  Share your exploits!