REOs the truth and nothing but the truth

Just got back from a mandatory REO agent conference. Cost 149.00 plus 2 days of really aggravating reprimands,, threats and some really demeaning reality. Oh and 109.00 per night hotel costs plus 2 days away from all of my other work which pays the bills. The cost to be a chosen REO agent . 499.00 in the first few weeks for "training" Funny considering I have been doing REO work longer than the people who wrote the "training course". (and they were not even a Realtors) Then another 199.00 to be added on the platform. Cost of the signs and marketing material which are mandatory for the asset owner.

So far 1200.00 in expenses - income 0 for this new company, one of the now 15 I work with. One I have worked with for 16 years now.

What I learned, well as a veteran REO agent of over 16 years I learned I have gone backwards. I am a broken person who has sunk to the lowest depth any agent ever imagines. All REO agents have become mere robots/ tools of the REO asset owner. As Dangerfield quipped “No respect no respect at all!!” 16 years ago I was paid very well in the REO field. Not many agents wanted to list the worn down un-kept "dirty properties" Fewer yet wanted to show clients these low priced fixers. So I listed them and almost always sold them and was paid 6.5 % with no fees. No platform fees, no referral fees, no fees at all. I was also paid a management fee to oversee the trash outs clean ups and maintenance. A 2500 minimum to assist in a cash for keys, 50.00 for the listing BPO for that asset and for each BPO I did after getting the listing. The BPOs were a one page 15 minute form with 3 sold and 3 actives. One liners and a few comments on the bottom. No status reports were ever called for and there was no mandatory anything other than just sell the asset. I was valued and treated as a skilled professional by the asset owners. The list price was set and if someone , anyone made an offer in the first 24 hours that was close to the list price, well it was sold. No long drawn out drama filled waiting period or wild price expectations. All utilities were put directly into the asset owner’s name and mailed by the utility companies to that asset owner. I paid for nothing, billed nothing and was never expected to be responsible up front for a single thing the property required.

Fast forward to today. I am expected to have 5000.00 in reserve for each property I am assigned for repairs , past due taxes, past due HOA fees and anything else that may be required. I am expected to bill all my expenses and pay 5.00 per invoice, wait 6 weeks to 90 days or even longer to get reimbursed, Of course I can not charge interest or a service charge. Just lend the money free of charge to multimillion dollar corporations. I am expected to do weekly status and condition reports, weekly full property checks with pictures, monthly BPOs free of charge within 2 days of the request. Now that BPO is a 3 page form, more detailed than any full appraisal. It takes about 2 hours to complete and has some really ridicules demands as well. I now an expected to do cash for keys and even assist in evictions all free of charge. All utilities and security deposits for them are in my name and mine to pay. I now get 2% to 2.5 % commission maximum(many are a straight 1000.00 for any property 100 K and under) with a 140 to 175.00 charge per listing for platform fees at closing. Out of my commission I also pay a referral fee to the assignment or asset company. I have to carry 500,000, to 1 million E & O. Which is very expensive if you do CFKs or eviction work, which is mandatory for all REO agents. I also have to carry a personal liability policy for 4 million and show proof of both every 6 months to a year. I have to pay for at least one yearly background check. Pay a yearly platform fee of no less than 400.00 yearly . A yearly education course fee of no less than another 400.00 and now mandatory conferences at my expense no reimbursement and no escape from attending, they are mandatory! Now I have "report cards " with categories for everything from BPO % to DOM averages to Owner occupant versa investor sales. I am expected to print or buy all the asset owners marketing materials including signs and brochures for their mortgage divisions. Send them buyer leads , also known as recaptures and give them monthly reports of the leads I send. Now I am reduced to a non respected very used, controlled and low paid unwanted necessity in the REO world.

So every time I see or hear any agent say " How can I get into REOs?" I shake my head and say "be a greeter at Walmart. It is easier, much more profitable and yes you can keep your self esteem and even some dignity too."

Yesterday, today , what will it be tomorrow? Well my guess is an REO agent will be expected to work for free. Don't laugh or doubt it HUD actually did do this for a while. It is coming if we do not stop and say "No more!!" I am now devoting time to re establishing my conventional Real Estate practice. Let the starry eyed REO agent wanna bees have the REOs and let the asset owners ….well you know where I am going here.

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Comments

  • Barbara...thank you! Just reading your post exhausted me. I can relate. However,the cash you shell out is unbelievable. Hope you get many many listings from that company!! I now work with a couple of AM's that treat me well but the work is sparse. Concentrating on my buyers & sellers again brought me my best month in 9 yrs this July. I still do BPO's for 2 companies but cherry pick the jobs. You're right! BPO's are now more like full blown appraisals. I asked for more money and got it. $65 for a close driveby, $85-$100 full. My delusions of being the REO queen are over. Way too much work, stress finally burned me out. I advice new agents to run from BPO's and REO's. Work with clients and have fun and much larger paychecks with gas as the only expense. I am breathing a huge sigh of relief and it feels GREAT..Robot NO more. Good luck to you!!!
  • Barbara, I love your idea of everyone not doing BPOs for a week or a month. I actually suggested this in a similar discussion on LinkedIn. I personally have been telling BPO companies I want at least $60 for an exterior and yesterday told one on a property about 25 minutes away that I either needed at least 4 orders in the area or I'd have to charge more to cover gas/drive time. Last week I got 10 in one day. It was a long day but $600 for a days work is okay.

    A few years ago I hardly did any BPOs that weren't for listings because I was getting so much REO business but now I'm hardly listing any REO so I don't mind BPO work now and then while I build up my non REO business. I'm also at the point I really cherry pick the BPOs. No interiors (too many access issues), only close properties unless I have a volume that makes it worth driving, and only plain tract homes, no unusual properties where it takes too much time to find comps.

  • IServe REO wants proof of $5,000 liquid assets to remain on their list.  Just received the email.  I'm not supplying it.

  • As more stuff is outsourced to India etc. it gets even worse. Now many of the portals don't even provide any contact with AMs other than email so you can't call them with any urgent issue. The money has gotten ridiculous. Ironically, it isn't the banks that are cutting the money, it is the middle man asset mgmt companies that are stealing a bigger share. Bank commission = 6%, AM commission = 2% that leaves 4% for list agent to share with selling agent and some banks insist that the selling agent must receive 3% of the 6 they are paying overall. That would leave the listing agent (the one who does all the work) with 1% minus any transaction/platform fee. So........on a 100k property the gross commission to agent would be $850 or thereabouts for the agent to share with their broker. In this situation you just pray that you get all your reimbursements. Glad I have such a glamorous high paying job. If you have no volume, you make no money at all.

  • I play devils advocate a lot but must say my industry predictions on the mortgage profession all came true. Lets say the gov does want 50% to owner occupied--that leaves 50% for bulk. Now, how many is 50%? Enough to change our American Dream of home ownership a LOT.  Cant remember the side to the transaction but last month we saw several large bulk sales of REO.  Regarding the auction format. Ive been hearing rumblings about this for several years. Remember I get all mortgage/lender blurbs/magazines/emails/etc from having been in it. To many trust deed holders, it makes sense. No more having to keep large staff to deal with all the various real estate peole.No trying to place REO, etc. I heard one LARGE multi state real estate office talking about how they had been approached to be the only contact on a state by state basis to comply with certain laws/licensing requirements. How easy for the banks---they just make a call, send out all the property info and then go about their business. Thats over simplified of course. All Im saying is never put your heads in the sand...stranger things have happened. I hope to God Im wrong. Now dont forget---(At the risk of minimizing any weight my words have) IMPEACH OBAMA  LOL

  • Barbara,

    I couldn't agree more. BUT, then along comes that obscure little bank from somewhere in the mid west who owns 2-3 defaulted properties in your area and must count on your expertise and local knowledge. Alas, you are finally appreciated for a job well done. I liken it to having a bad day on the golf course and then you hit that career drive on the 18th and finish with a birdie!! You'll come back:):):)

  • Wise to walk from that mess. I don't attend any conferences and only pay Res.net for training. I have one client who uses that site. The commissions are lower today

    and if you have a solid REO client, it's volume that makes up for the  lowers commissions. Run as fast as you can from a company who requires you to do what you just did. We can't work for free. It's tough out here and saying NO to a disrespectful REO client is not a problem for me. 

  • Bill, Just to clarify, I was not " invited" to attend either.It was mandatory and at my expense, 2 full days. If you missed this one you had to book the one coming up in Sept across the US, again at your own expense. It would have been 4 days with travel for me away from my work. Well over 1500 in cost not to mention my time and food. Mandatory, not really invited more like threatened. As far as sharing the name of the company, it is obviously my strong opinion that if we are going to turn this around for REO agents EVER, we all need to turn down any new ones who come calling until these companies begin to pay better, respect us more and have reality based, humane, respectful business practices when "working with" Real Estate agents. 

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  • I never made BPO. Some company asked me to do BPOs but they want me to be certified by them, and they want to charge $500.00 for the certification. I told them give it to someone else. Gas is almost $5,00 per gallon, the risk of driving down the street, my time for $50.00; it doesn't make a sense to me. A congratulation to those savvy agents, and I feel sorry for the agents in pain.

  • Barbara - I feel your pain!  I have been specializing in REO’s for about 30 years and enjoy the business less and less these days.  I was not invited to attend the conference you mentioned, so it must be a company that I do not work with.  Would you share the name of this company as I think it is a company that I would like to avoid?

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