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no longer take the time to answer the small number of agents who continually ask "When will I get a listing?" says ABF

Posted by Jesus (Jesse) Gonzalez on October 8, 2009 at 3:19am
I just received a mass email from America Buys Foreclosures as part of their regular newsletter. Just so you know, I never asked to be on their mailing list.....at least I don't think I did but, either way. In the headline of this blog, is the actual quote signed by their CEO Janisse Dale. Just in case you didn't get the mass email, here it is, in its entirety.... our staff has been working tirelessly in securing the bank contracts. The fact that it has taken ABF a longer than expected period of time to release listings has enabled us to develop bullet-proof systems to ensure that we will be in business for the duration of the foreclosure crisis which is predicted to last 7-10 years. Indeed ABF does not control the REO market or our client's inventory. As each lending institution has foreclosures in different areas, we are unable to predict exactly when we will receive foreclosures in your zip codes; however, we are nationwide and currently working with 600 banks/lenders. You will receive an email when a listing is assigned to you. With that being said, I have instructed the Support Department to no longer take the time to answer the small number of agents who continually ask "When will I get a listing?" Our Support Department is here to support agents with our REO program, training, account issues or any issues that need resolution. We are very excited about the future of ABF and are looking forward to getting the listings assigned. Best Regards, Janisse Dale, CEO You can draw your own opinions; I want to be as fair and balanced on this as I can. However, in my opinion, this did nothing but add fuel to the already burning flame that Janisse states herself, agents are out their asking, "When will I get a listing?" or more correctly, "When will you refund my money?" The other problem I have with this broadcasted message is that she is under the impression that an agents concern that they (ABF) isn't living up to their end of the bargain isn't an issue that needs resolution, WTF? Last but not least, I am astonished that Janisse does nothing to re-assure us, the Default Industry, you and me that they have secured any bank accounts at all. In fact, she merely justifies their lack of accounts by stating that they are working tirelessly and it's taking them longer than expected however, ABF agents are still spending monthly cash on a system that even now, apparently doesn't work! This message sent out by Janisse is more a shameless attempts to hand slap all those bad agents that are asking questions than it is providing answers. In fact, it doesn't seem their stance has changed any from, 6-7 months ago till now. WOW! What happened to customer service and seeing your members as your boss, they pay for your livlihood people and should be treated as your number 1 asset, BECAUSE THEY ARE!
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Posted by Jesus (Jesse) Gonzalez

Jesse Gonzalez is a highly accomplished and respected real estate professional with a wealth of experience in the industry. With a career over 15 years, Jesse has established himself as a leading real estate sales and marketing expert.

As a licensed real estate agent since 2005 and a broker since 2008, Jesse has a comprehensive understanding of the complexities of the market. In 2013, he founded his firm, Liberty House Realty, LLC demonstrating his entrepreneurial spirit and commitment to delivering exceptional service to his clients.

Jesse's expertise extends beyond traditional real estate transactions. He obtained his Registered Appraisal Trainee in 2019, providing him with valuable insights into property valuation and market analysis. Although he decided to focus primarily on sales, his appraisal background gives him a unique advantage in understanding the intricacies of property values and trends.

With a dedication to excellence, Jesse consistently achieves outstanding results for his clients. Last year alone, he closed over $20 million in sales and received the prestigious Sapphire Award from his local association, recognizing his exceptional achievements in the industry.

Beyond his successful career in real estate, Jesse is passionate about education and personal growth. He is completing his undergraduate degree in Forensic Psychology, with plans to attend Law School in the fall of 2024. Jesse's ambition is to become a real estate litigator, focusing on real estate consumer protection law and advocating for the rights and interests of homebuyers and sellers.

As the owner/operator of the nation's largest social network for REO professionals, <a href="http://www.REOProNetwork.com">www.REOProNetwork.com</a>, Jesse has positioned himself as a thought leader and industry influencer. Through this platform, he fosters collaboration and knowledge-sharing among REO agents, attorneys, asset management firms, and other professionals in the field.

With a commitment to professionalism, integrity, and providing a personalized experience for his clients, Jesse Gonzalez is a trusted advisor and a driving force in the real estate industry. Whether assisting clients with buying or selling properties, he consistently goes above and beyond to exceed expectations and ensure successful outcomes.

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Comments

  • Alison Polson October 9, 2009 at 8:27am
    Thank you Jesse.
  • Denise Stovall October 9, 2009 at 4:41am
    Well stated...Yes, what happed to customer service?
  • Steve Adkins October 8, 2009 at 12:44pm
    "... however, we are nationwide and currently working with 600 banks/lender..." WTH?

    Now that's funny! I doubt there are 600 national banks left in business.
  • Kristine LaDue-Klink October 8, 2009 at 6:33am
    High Five Jesse!
  • Douglas W Anderson October 8, 2009 at 4:59am
    Thanks Jesse!
  • Jesus (Jesse) Gonzalez October 8, 2009 at 4:55am
    ABSREO has several forum threads going at the moment so, I would just click the "forum" tab and do a keyword search for "ABS" or "ABSREO" and you should be able to easily find threads or even blogs on ABSREO. As for who I recommend doing business with, you can find REOPro's endorsed partners on the BPO/REO Sign Up tab. Just keep in mind, only three are endorsed by REOPro.

    Just a FYI: If you know any company who wants our (REOPros) endorsement, tell them to contact me, I would be happy to talk with them.
  • Douglas W Anderson October 8, 2009 at 4:50am
    Hi Jessie,
    I just received a solicitation for a company called ABSREO.com, Absolute REO Solutions, Inc. which also requires a $295 sign up fee.
    It sounds like a similar company to the one you just wrote about and they have no listings in my area.
    Are you familiar with this company?
    Has anyone on this site received any listings from them?
    I have received several calls from Illinois based companies with the same pitch. Are they related?
    absreo.com
    This domain may be for sale!
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