I just received a mass email from America Buys Foreclosures as part of their regular newsletter. Just so you know, I never asked to be on their mailing list.....at least I don't think I did but, either way.
In the headline of this blog, is the actual quote signed by their CEO Janisse Dale. Just in case you didn't get the mass email, here it is, in its entirety....
our staff has been working tirelessly in securing the bank contracts. The fact that it has taken ABF a longer than expected period of time to release listings has enabled us to develop bullet-proof systems to ensure that we will be in business for the duration of the foreclosure crisis which is predicted to last 7-10 years.
Indeed ABF does not control the REO market or our client's inventory. As each lending institution has foreclosures in different areas, we are unable to predict exactly when we will receive foreclosures in your zip codes; however, we are nationwide and currently working with 600 banks/lenders. You will receive an email when a listing is assigned to you.
With that being said, I have instructed the Support Department to no longer take the time to answer the small number of agents who continually ask "When will I get a listing?" Our Support Department is here to support agents with our REO program, training, account issues or any issues that need resolution.
We are very excited about the future of ABF and are looking forward to getting the listings assigned.
Best Regards,
Janisse Dale, CEO
You can draw your own opinions; I want to be as fair and balanced on this as I can. However, in my opinion, this did nothing but add fuel to the already burning flame that Janisse states herself, agents are out their asking, "When will I get a listing?" or more correctly, "When will you refund my money?"
The other problem I have with this broadcasted message is that she is under the impression that an agents concern that they (ABF) isn't living up to their end of the bargain isn't an issue that needs resolution, WTF?
Last but not least, I am astonished that Janisse does nothing to re-assure us, the Default Industry, you and me that they have secured any bank accounts at all. In fact, she merely justifies their lack of accounts by stating that they are working tirelessly and it's taking them longer than expected however, ABF agents are still spending monthly cash on a system that even now, apparently doesn't work!
This message sent out by Janisse is more a shameless attempts to hand slap all those bad agents that are asking questions than it is providing answers. In fact, it doesn't seem their stance has changed any from, 6-7 months ago till now.
WOW! What happened to customer service and seeing your members as your boss, they pay for your livlihood people and should be treated as your number 1 asset, BECAUSE THEY ARE!
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