REOs the truth and nothing but the truth

Just got back from a mandatory REO agent conference. Cost 149.00 plus 2 days of really aggravating reprimands,, threats and some really demeaning reality. Oh and 109.00 per night hotel costs plus 2 days away from all of my other work which pays the bills. The cost to be a chosen REO agent . 499.00 in the first few weeks for "training" Funny considering I have been doing REO work longer than the people who wrote the "training course". (and they were not even a Realtors) Then another 199.00 to be added on the platform. Cost of the signs and marketing material which are mandatory for the asset owner.

So far 1200.00 in expenses - income 0 for this new company, one of the now 15 I work with. One I have worked with for 16 years now.

What I learned, well as a veteran REO agent of over 16 years I learned I have gone backwards. I am a broken person who has sunk to the lowest depth any agent ever imagines. All REO agents have become mere robots/ tools of the REO asset owner. As Dangerfield quipped “No respect no respect at all!!” 16 years ago I was paid very well in the REO field. Not many agents wanted to list the worn down un-kept "dirty properties" Fewer yet wanted to show clients these low priced fixers. So I listed them and almost always sold them and was paid 6.5 % with no fees. No platform fees, no referral fees, no fees at all. I was also paid a management fee to oversee the trash outs clean ups and maintenance. A 2500 minimum to assist in a cash for keys, 50.00 for the listing BPO for that asset and for each BPO I did after getting the listing. The BPOs were a one page 15 minute form with 3 sold and 3 actives. One liners and a few comments on the bottom. No status reports were ever called for and there was no mandatory anything other than just sell the asset. I was valued and treated as a skilled professional by the asset owners. The list price was set and if someone , anyone made an offer in the first 24 hours that was close to the list price, well it was sold. No long drawn out drama filled waiting period or wild price expectations. All utilities were put directly into the asset owner’s name and mailed by the utility companies to that asset owner. I paid for nothing, billed nothing and was never expected to be responsible up front for a single thing the property required.

Fast forward to today. I am expected to have 5000.00 in reserve for each property I am assigned for repairs , past due taxes, past due HOA fees and anything else that may be required. I am expected to bill all my expenses and pay 5.00 per invoice, wait 6 weeks to 90 days or even longer to get reimbursed, Of course I can not charge interest or a service charge. Just lend the money free of charge to multimillion dollar corporations. I am expected to do weekly status and condition reports, weekly full property checks with pictures, monthly BPOs free of charge within 2 days of the request. Now that BPO is a 3 page form, more detailed than any full appraisal. It takes about 2 hours to complete and has some really ridicules demands as well. I now an expected to do cash for keys and even assist in evictions all free of charge. All utilities and security deposits for them are in my name and mine to pay. I now get 2% to 2.5 % commission maximum(many are a straight 1000.00 for any property 100 K and under) with a 140 to 175.00 charge per listing for platform fees at closing. Out of my commission I also pay a referral fee to the assignment or asset company. I have to carry 500,000, to 1 million E & O. Which is very expensive if you do CFKs or eviction work, which is mandatory for all REO agents. I also have to carry a personal liability policy for 4 million and show proof of both every 6 months to a year. I have to pay for at least one yearly background check. Pay a yearly platform fee of no less than 400.00 yearly . A yearly education course fee of no less than another 400.00 and now mandatory conferences at my expense no reimbursement and no escape from attending, they are mandatory! Now I have "report cards " with categories for everything from BPO % to DOM averages to Owner occupant versa investor sales. I am expected to print or buy all the asset owners marketing materials including signs and brochures for their mortgage divisions. Send them buyer leads , also known as recaptures and give them monthly reports of the leads I send. Now I am reduced to a non respected very used, controlled and low paid unwanted necessity in the REO world.

So every time I see or hear any agent say " How can I get into REOs?" I shake my head and say "be a greeter at Walmart. It is easier, much more profitable and yes you can keep your self esteem and even some dignity too."

Yesterday, today , what will it be tomorrow? Well my guess is an REO agent will be expected to work for free. Don't laugh or doubt it HUD actually did do this for a while. It is coming if we do not stop and say "No more!!" I am now devoting time to re establishing my conventional Real Estate practice. Let the starry eyed REO agent wanna bees have the REOs and let the asset owners ….well you know where I am going here.

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Comments

  • Barbara, your're so right on again.. By the time you receive a BPO, print it, get in your car, drive to take the photos, drive back, look up the right comps, print them out, make the valuation adjustments, fill out the form, upload all listing and sold comps along with their respective MLS sheets, take the time to explain (usually in 150-200 words) why a certain comp isn't within the exact expected parameters they want, spell check and quality check your report, and send it off ; for me it's about 4 hours. Let's see, at $40 that's a whooping $10 per hour. I'm sure some agents can do them a bit faster but I can't. Not to mention, mileage and wear and tear on your car (gas, tires, brakes etc.). Hope you're not using your Lexus, Mercedes, Land Rover, or Caddie they're to classy for a $10 hr. job  LOL. Like I mentioned in an earlier post, I believe BPOs should be at minimum $150 Ext. and $150 Int.. And like you said, the work we do is just about the same as a regular $400-$500 standard appraisal. I now do mostly commercial BPOs because they pay more, and only a few of those. I had 6 or 7 residential  BPOs available today and passed on all of them, can't work for $10 (or less) per hour. 

  • Alex, do you know what the asset companies charge the asset owner for a BPO? They charge the asset owner  on average  at least 100.00 for a drive by and 150.00  for an interior SF. Todays BPOs have the exact information required as in a full 400.00 appraisal PLUS the condition report now being added to most of the BPOs. A condition report added to an appraisal would add 100.00 to 150.00 in cost to that appraisal. 

    So yes you can make a little money with BPOs but the company assigning them to you is making much more than you do for YOUR work. As I mentioned BPOs have paid 50.00 each for a  drive by since 1990 or before even. They were easy and really basic information. Turn around time was 5 to 7 days. There was no "platform fees, no background checks required and no education fees or QC rejections. Now for 40.00 to 50.00 they are a full appraisal with additional forms and much more work minus the appraisal license. Now you get graded on them and turn around time is 48 hours for most.  Remember appraisers get 250 for the same drive by with less forms and no score cards from the very same assignment companies. 26 years ago appraisers got 150.00 for a short 2 page drive by form and 3 sold comparable, As the expectations increased so did the appraisers charges. Why are we Realtors any different? The answer is because we willing to settle for less. If you were in any other occupation that the work load and expenses doubled but the pay stayed the same (or even decreased) for 23 plus years, my guess is you would not be so quick to say "it is not bad." Sorry to disagree with you, this is just my opinion.

  • @Alex. I hope this was a joke. If you work at the retail or gas station as an unskilled worker without high school diploma you make $150 a day. Can you really compare the years of experience and training it takes to provide professional valuation and amount of fees we pay to have our licenses with an unskilled workers jobs for equal pay? Now it takes 3 hours to complete the form, and most of them are longer then full blown appraisal, for smaller fee. The form used to be 1 page, 20 minutes and $50, now 3 hours, 6 pages and $40 (average, some less). Show me the sense of that work.

  • Doing BPO'S is not bad it when you get into the REO'S these companies start nickel and diming you if you do 3 BPO'S a day you can get anywhere from $120 to $150 a day

  • Wow!!! Thank you for the info. I am a new agent and was considering starting to do BPO's.
  • So right Violetta I agree with your post and I also agree we do need to say NO. We need to value ourselves before we will be valued. The auction bidding platform is not a successful one and will never be. HUD uses it but still has a listing agent. Now not that I think HUD knows what they are doing, As I stated earlier they had the short lived no commission for the listing agent idea. That took only a few months for HUD to realize that we as agents where not going to be their smucks for more than a nanna second. . GOOD JOB TO ALL OF US ON THAT ONE!!  See we can make changes in our industry. BIG ONES!

    The truth is the banks left the Auction idea on the court house steps in the early 90s more the most part. They were taught that the auctioning of REOs did not bring the same recapture as Realtors listing them on the MLS. Now the bank Reps (usually an attorney or paralegal)  go to the sheriff's sales and buy the asset back for the banks to be marketed by agents. 

    The on line auctions have proven to be a bad idea from their inception. In all the years of my career, I have had only 1 property sold by an on line auction company for any asset owner. All the rest had non successful auctions and were brought back for re listing on the MLS.

    Marvin, I love you too but I respectfully disagree on your predictions. You see the banks are on a tight leash right now as far as the foreclosure process and the disposition of the assets goes. The government wants to see at least 50 % of these properties go to owner occupants. I do not see anytime in the foreseeable future that the powers that be will allow bulk sales of occupant worthy properties being sold to non owner occupant investors. 

    As far as the BPOs and ALL agents not doing them for one week...THAT would make a slight difference. A month would be crippling to these companies. Who will be the first agent to be on "out of office leave" for a month?

  • Wow!!!! and I thought I was the only one that has becoming frustrated with the REO business... It is topics and discussions like this that is very informative and helps agents make informed decisions on which direction to take their business. From reading all of the great comments is a pleasure to see that that I am not the only agent/ broker that is concerned about the mistreatment and lack of opportunity to make a living in this great business that we call Real Estate...

  • @Marvin. I don't agree with your picture. I will not sell homes through the auction and will not show reo homes that require me to register to their platforms and submit offers without listing agent involvement. I know many agents who will not do this as well. There is no way this will become a standard if all of us tell banking industry that this is BS. And we MUST do this. I know of 4 asset management companies who implemented the auction, reduced commission, automatic offer entering process and went out of business in my area.  This is our business and we need to protect it. There needs to be a professional relationship between a listing agent and a selling agent and normal commission, not some habzy shmabzo, operators in India and discounted commissions minus referral fees. This part is definitely up to us to change, just say NO to it and protect your integrity.

  • Need to add two things. Excuse my typing as I have a broken finger, and what do you think would happen if all real estate people stopped doing BPOS for ONE WEEK then demanded higher pay?  The banks can afford it! After all our amazing Obama-led government prints billions and is floating the banking industry and protecting them against losses, which is why they can afford to steal peoples house anyway. I say steal because of the way they stabbed so many people in the back with the FAKE loan mod application process, driving so many owners into so much back due that they couldnt pull out of it.

  • I have the same response for the Realtors who pop the question on a daily basis, how do I get to list REO? Five minutes into our conversation and they want to hear no more.

    Outstanding blog!

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