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www.ebrokerhouse.com user for appx 1 year now- what do I think? should you try it?

I have been using ebrokerhouse for about a year now based on my husband attending a CREOBA conference. He really liked the option of managing our offers since agents were sending them left and right to my email, his email, office offers email, fax, efax. They were coming out of everywhere and some were not even found. So we decided to go to an offer management system and the low cost of ebrokerhouse seemed attractive over the REOMaestro prices.

It worked well in our offer management system, we could view and respond to all agents, have our assistants notify the rejected offers quickly and input additional lender required information. We could now locate where all offers went. Locating lockbox combonations was made easier. And my bookkeeper had a great time managing the PGE and other billing. The customer service wasn't bad because they would call us to find out about our input. (I don't know if they ever applied it. )

BUT we found a few flaws: 1. You could not sort the property page. So if you entered a property 20 properties ago, you had to slowly go through all pages to locate it. 2. The weblink we listed on our mls for agents to submit offers often times was too lengthy that agents cut and pasted not enough of the link and took them to wrong pages and they would call and not know what to do. 3. Agents seemed to not understand the way to upload offers (this was most part on the other party for their passive approach to new technology) but that caused agents to call and be frustrated and send offers to all our emails or fax- again diminishing the point of having this offer management system.

Although the system helped us manage our pipeline, I really felt that it seemed archaic and lacked the 2010 technology to it. They definitely need to update the functions. But I am still an ebrokerhouse user - I think it's due to my passive approach to change too.

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