Great story in DS news about the panel that NAWRB National President Desiree Patno spoke on yesterday on running a top-rate REO office.

Some REO Brokerages Prosper Despite Decreased Inventory

Desiree Patno, founder of the National Association of Women REO Brokerages and founder of Desiree Patno Enterprises based in Irvine, California, said her staff takes 15 photos of each property each week and then once each month conducts a comprehensive walk-through taking about 200 photos.

Patno’s staff photographs plumbing, cabinets, utilities, etc., so that they can report and address any damages when they occur.

Patno also stressed the importance of being constantly available to clients. She makes sure someone is answering the phone in her office from 7:30 a.m. to 10 p.m.

http://www.dsnews.com/articles/some-roe-brokerages-prosper-despite-decreased-inventory-2011-09-12