Not to toot my own horn……………….ok…………….maybe a little but, it’s worth writing about.
I got an email from one of my Asset Manager’s a couple days ago, an Asset Manager I don’t hear much from. Don’t get me wrong, he keeps me busy, I have 6 of his listings but, as far as communication……we just don’t talk much. It really never bothered me, I always figured that if I am really doing my job well, he shouldn’t have to communicate with me much anyways but, after about 2 months of complete silence I started to wonder. Does he not like me, does he think ill of me, why isn’t he shooting me an email once in a while rather than res.net task.
I wake up one morning last week and boom….just out of nowhere, I get this email.
“I wish all my agents were as on top of things as you are!!! Not sure I have conveyed this before but the reason I am not calling or emailing you very often is because you are clearly very competent and doing a great job; I have a ton of agents who are not. If you ever really need me please call.”
Thanks!!!
Mark
What he doesn’t know, I was gleaming like a little school girl with a crush on my gym teacher. Better yet, I stopped and thought to myself, how many other agents out there…..even the good ones can say they get a compliment like this.
Mark actually feels he can put me on auto pilot and let go. Granted, I am sure that isn’t his normal practice, he is a very aware Asset Manage but, none the less, the point was made.
This is the type of business all of us REO agents who are currently working inventory should be running. Our Asset Managers should feel and be comfortable and CONFIDENT enough to say, in writing..,
“you are clearly very competent and doing a great job”
In fact, I have made it a goal of mine, I want to get at least one written compliment from my Asset Managers a month.
Just another thought real quick, before I end this blog. This kind of compliment shows you the passion I have for what I do. Passion that wakes me up in the morning, causes me to commit to not just doing my job but, making sure I am the best at my job. I didn’t enter the default real estate industry because it’s the hot market right now, I entered because I love it.
For all you Realtors who have decided that this default thing may be around longer than you expected and well…..you are going to have to try to make it happen or get out all together…..let me just say, “YOU BETTER WORK IT” because, I have set the bar high and if you don’t have passion, commitment, tenacity and a love for this industry, don’t expect to catch up.
Comments
In these times of slower assignments than before I have found myself wondering the same things, like: I haven't heard from xyz client in a while - I wonder if I did something wrong, or I wonder if they lost their client?
Just when you think something is really wrong, you get that email or the re-assignments and the quick notes - "This asset has been re-assigned to you".
Nothing in the Asset Disposition world is as reassuring to me of our clients' trust in my team, as when they re-assign a property to my team from another agent. Just got 2 last week!
Like you, I strongly agree that we must love this business to do a great job and feel the pleasure of making our clients happy!!!
"Barbra your patience and unwavering commitment to excellence in providing superior service are unmatched by any other of the many agents with whom I have worked over the years. My demands and my expectations were probably unrealistic but not once did your mannerism, attitude or cordiality ever change. I admire your calm control, your tremendous knowledge of all the intricate rules and regulations of the Real Estate business. You are the best and I thank you for all you have done to assist me to sell all my REO properties in Georgia. I will never hesitate to recommend you to anyone who may want to sell or purchase real estate. I predict a highly successful career in the field of Real Estate for you. I have strong confidence in your ability to win every time. In my many years of working as an Asset Manager for Ocwen I have never met anyone as resourceful, supportive and caring as you.
Thank you and best wishes in all your endeavors.
Balasubramanian (Bala) Swaminathan
Manager REO Sales
Ocwen Loan Servicing LLC