OCWEN (ALTISOURCE)

Replies

- Misael PLasencia.CDPE,CSSA,FLNP. > Derrick Emmert May 3, 2012 at 2:26am
  
  Thank you very muchDerrick
  
  But it dropped, now it says "server busy". Altisource always a problem.
  - John Gattinger > Misael PLasencia.CDPE,CSSA,FLNP. May 3, 2012 at 6:51pm
    
    Misael,
    
    Ocwen has been down on maintence multiple times over the past few weeks. They usually have a notification if it's maintenance. If the page is not displaying, try changing your ip address/mac address, this has worked for us.
    
    To change ip if using windows:
    - Go to start menu and type cmd
    
    - Then type ipconfig /release (with a space after ipconfig)
    
    - Then type ipconfig /renew (with a space after ipconfig)
    
    If you have a DHCP connection you'll be assigned a MAC Address and that can be edited in your router admin.
    
    - Type 168.192.1.1 into a browser url
    
    - Username/Password box will appear, type admin for both or leave username blank and admin for password.
    
    - Can edit MAC address # in Mac Address settings
    
    Regards,
    John Gattinger
    http://www.Turbo-BPO.com
    
    Turbo-BPO.com | The #1 Broker Price Opinion Outsourcing Solution
    - Misael PLasencia.CDPE,CSSA,FLNP. > John Gattinger May 7, 2012 at 6:58am
      
      Hi John:
      
      Thanks for your help. It seems the problem is my network because I have tested other computer in my network and it happens. My office does not happen all works well, it seems the problem is my home-office network. What do you think could be happening?. Thank you .
      
      Thank you guys one more time.
      - John Gattinger > Misael PLasencia.CDPE,CSSA,FLNP. May 7, 2012 at 11:33pm
        
        Misael,
        
        Lets run a test first...try accessing http://ava.altisource.com/ through http://www.adfreeproxy.com/. This site is going to cloak your ip and should relay their own to Ocwen. If you can access with a different IP then the problem is your internet service provider, and this will provide a temporary solution.
        
        It sounds like you have the same problem because when my office gets blocked its all the computers as well. In this case, changing a single ip will not work, the whole network needs to basically "refresh" by changing the computer MAC address.
        
        Let me know how the test goes and I'll forward directions on how to change your MAC address if needed.
        
        Traci Lloyd > John Gattinger May 15, 2012 at 11:37pm
        
        Hello I am having the same problem any advice on how to change the MAC Address?
        
        John Gattinger > Traci Lloyd May 16, 2012 at 7:39am
        
        Hi Traci,
        
        You can try the steps on page 1 for changing the mac address. Let me know if this works for you. Thanks.
        
        Misael PLasencia.CDPE,CSSA,FLNP. > John Gattinger May 8, 2012 at 10:47am
        
        Hi Jonh:
        
        It looks that is working now. I haven't get anything for two weeks.I really appreciated your help. Thank you so much.Awesome.
        
        Did you have any auto order acceptor?
        
        Thank you so much.
        
        Misael.
        
        John Gattinger > Misael PLasencia.CDPE,CSSA,FLNP. May 8, 2012 at 5:24pm
        
        Misael,
        
        Being you were able to access through the proxy server means you need to reset your IP settings. The below directions should work, however I'd advise to try it out on the weekend just in case you experience issues. That way you don't always have to use the proxy.
        
        Step 1: Input 192.168.1.1 into url browser, then admin/admin for username & password.
        Step 2: Click MAC Address Clone, change 2 sets of numbers to any random numbers(but don't change any that already have the letters) Click Save Settings.
        Step 3: Click Status. Click Renew IP Address. Wait 1 minute. Then click Refresh.
        
        We're working on being able to distribute the Order Acceptor software, hoping to have it released by July 4th. Will keep you posted.
        
        Misael PLasencia.CDPE,CSSA,FLNP. > John Gattinger May 10, 2012 at 11:22am
        
        Hi John:
        
        It's driving me crazy.
        
        Thank you so much for your help but nothing is working for me. I changed the router setting, change the computer IP,I did everything and still on the same. Showing the same pictures as Will Abele, "server busy".
        
        Thank you.
        
        Will Abele > John Gattinger May 10, 2012 at 9:50am
        
        Hi John,
        
        Thanks for alI the feedback, thought I had this fixed but it keeps doing it. Everytime you click on new order. I can't accept these orders. Its driving me nuts. I called altisouirce and they said they were not blocking me. what do you think? Here:
        
        server busy.JPG
        
        https://storage.ning.com/topology/rest/1.0/file/get/4362435330?profile=original

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