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qc (2)

Absurd BPO QC requested corrections . . really makes one wonder . .

So, BPO scorecards were sent out last week . . and I am positive more than a handful of agents have seen a decrease in their overall scorecard. Normally, it is in fact the agent's fault; however, this last quarter seemed to have been notorio

Is It More Difficult to be a BPO Agent in a Rural Area or within an Urban Setting?

As you can imagine the answer to this question depends on who you talk to. For me, I have personally experienced doing BPO's in a rural setting and talked with numerous agents all over the U.S. who work in very urban settings.

My experience leads me

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Absurd BPO QC requested corrections . . really makes one wonder . .

Is It More Difficult to be a BPO Agent in a Rural Area or within an Urban Setting?

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