To enlighten others, to vent your anger, or both. :-)
So last week I got an interior lock box with no key. I contacted the company multiple times with no reply. Then I called the company direct and they explain they are closed on Sat./Sun. Ok well its noon on Monday and the first message was sent on Friday. Now the POC has conveniently placed a key in the lock box and they ask how fast I can get it done. I respond with 24 hours but I'll try to get it in by the end of the day. 5 minutes later I get an email that the order is due in 2 hours and to call the company if I can't make this time. And its sent by the same rep I just got off the phone with! I call back and then what do you know, no answer repeatedly. Screening my calls. Priceless.
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True, but BPO Fullfillment is such a terrible brand name, I still consider them Mainstreet. :-)
Mainstreet. Their rating system is also rigged when they get a large drop your rating will magically notch up a couple points to increase your tier status. No matter how well you perform the orders your rating will magically sink back down to the lower tier status after the drop. I caught about 40 orders and had 3 total qcs on their last drop and back down to tier 2 status. I do get the checks though so overall I have no room to complain that's part of the job.
Where do you see this tier status rating?
They are on my Drop List, They don't pay enough for me to get my care out of the driveway.
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