I'm a long time BPO agent with RRR (Residential Real Estate Review, Inc.). I've never had a late or incomplete assignments in ten years; all reports have been submitted on schedule. They pay consistently on schedule every two weeks. Assignments are e-mailed to agents. You have to accept the assignment and then it is put into your queue for completion. This started several months ago, whereby, I would get an email notice informing me that an order is available, each time I accept the order, I get the message, "Unfortunately, this order is no longer available". "We will notify you if more orders are received in your area". I consistently get this message each time I accept an order. I did not understand this, because every morning, I'm at my computer, as soon as an notice comes in by email, I immediately try to accept it, but, I get the same message that the assignment has already been taken. This happens on every order. The orders are, already taken, before I accept them. This has occurred on more than (40) assignments over the past three days. One day I was on the phone with RRR, (Abhishek Sood) Chester, as I was receiving emails for assignments and he saw what was happening and tried to accept orders on my behalf. Chester received the same message, "Unfortunately, this order is no longer available".
I've contacted RRR repeatedly to find out what's going on and they recommended that I reduce my fee from $65 to $50 and see if I would receive more assignments. I reduced my fee to $50 and the same thing is happening. There are numerous orders daily. I was communicating with Chester ( (Abhishek Sood) and he told be that some agents were using automation software that capture and accept BPO assignments as soon as the notice is released from their IT center. Chester referred me to his supervisor Samuel John, who asked me to track the assignments by listing them in a spreadsheet he provided to me so they can see where these orders are going. Samuel John, provided me with a spreadsheet and I noted over sixty (60) assignments in a (4) day period being captured by another agent. I continue to see the orders coming to my email every day, but, have not been able to accept (1) order, because, they're already taken. RRR tells me that they discourage using automation software to accept assignments, but, they are reluctant to do anything about it. I've called and complained a dozen times in attempt to get at least some assignments and RRR seems more disturbed with me calling them with this issue rather then doing anything about it. I have not had any assignments form RRR in months, but, orders come to my email address everyday, but they are already accepted. I've given up trying to accept any assignments and RRR will not reassign any of the numerous orders that are automatically accepted by another agent. I'm sure the other agent with have a happy holiday with the numerous assignment they've captured over the last several months. Can anyone help me? or offer any ideas on what I should do? Herman
Comments
That is no joke about the RRR $40 fee. I just received one less than an hour ago but did not accept it. What avenue did you to take with RRR to get orders starting at $65 or is this the usual offering for your area. The $40 is set in stone with no room to negotiate on the reply form that I receive. I began BPOs almost 20 years ago working with RMSI that changed to Ocwen, now Altisource. I needed money between closings and it was a great blessing. The rate was $100 for a drive by. Over the years the price to Agents gradually decreased and I am sure the price increased on the other end. I can understand both ends of the spectrum as I have experienced both sides in the past. If you have bills to pay, family to support and need any money you can get your hands on, then you will accept those $40 BPOs. When you have money, you can easily say no. You get what you pay for. LM
Laura:
Do you not understand the question or statement regarding RRR assignments? Most assignments that come to my email for RRR pay $65-$75 an order. What are you talking about, Laura Chaney, I've never seen a RRR assignment for $35 or $40. Please read the question.
After completing a 2014 P&L this is what became apparent:
1,000 BPOs completed
$30,0000 expenses to complete BPOs including a part time assistant.
That means, just to be in business to complete BPOs we need to budget $30 per BPO.
Therefore at $50 per BPO, on average -
we net $20 per BPO before social security taxes and health insurance.
Anyone who completes BPOs for $35 or $40 cannot possibly be making a profit.
I too get contacted daily - often calling me from India with orders. I haven't taken any in a long time 1. Because just completing one real estate transaction would be equivalent to 50 BPO's and 2. They only seem to send over orders out of my immediate area, though I've repeatedly outlined my coverage areas.
They DO pay fairly quickly and always are pleasant (tho difficult to understand) over the phone.
CECE FOX
Yes, this is the fact of the matter. I didn't accept all the assignments that use to come to me, because of distance or I was just to busy. But, I had a choice. Now, I don't have a choice, all the assignments form RRR are taken when the notice hits my email. I try to accept them and their already taken. Herman
Hernab - I'm surprised that the 2 auto-accept companies that participate in these discussions aren't all over you.
Are you saying that you used to get that volume from RRR and now can't catch a single order? That is very strange.
Does anyone know a software company that utilizes auto acceptor software for RRR orders/assignments? I don't want to put this company on blast, please email me directly at Hdawson@juno.com. Herman
Here is an example of an order, I received today "New Order Available $65: Order # 3155844. Address: 5401 E WARREN AVE #108 DENVER, CO 80222." I received this email for this order at 8:41 at 8:41.5, I accepted the order, and received the message " Unfortunately, this order is no longer available. We will notify you if more orders are received in your area. Thank you. "
I also have a very fast computer and use my Iphone to try an accept orders. All I get is frustrated in trying to compete with agents that use auto accept software. RRR will not do anything to assist their loyal agents. I have no choice but to locate an automation software company that utilizes auto acceptor software for RRR assignments. I contacted one company "sales@bpo-automation.com", but this company does not provide auto accept software for RRR orders. I'm willing to try auto acceptor software because I can not compete with the agents that use it. Does anyone know a software company that utilizes auto acceptor software for RRR orders/assignments?????????????????????????? Herman
I don't want to use auto acceptor software, but, not being able to get assignments that pay $65-$75 each, has put a dent in my monthly income. The last assignments I was able to accept from RRR was on the 6th of October. Prior to October, there were always assignments available to accept. I get from 5 to 15 emails each day from RRR, but, the assignments are already taken,when I try to accept them. I also have a very fast computer and use my Iphone to try an accept orders. All I get is frustrated in trying to compete with agents that use auto accept software. RRR will not do anything to assist their loyal agents. I have no choice but to locate an automation software company that utilizes auto acceptor software for RRR assignments. I contacted one company "sales@bpo-automation.com", but this company does not provide auto accept software for RRR orders. I'm willing to try auto acceptor software because I can not compete with the agents that use it. Does anyone know a software company that utilizes auto acceptor software for RRR orders/assignments? Herman