Advice to everyone do not make Keystone angry! I went from one day being the top agent after doing work for over 4 years with them and getting slammed with listings and I was very grateful for them. To being on the Dog's list the very next day. If you ever have a asset manager to talk down to you from there company never, never defend yourself as you will get a call from the Big Guns talking to you like a dog. I was a agent that had Rekeys. Done in a day. fronted loads of money for this company, I was one of the very few agents that had the utilities turned on, I done everything asked of me and Had 98% sales under contract in under 30 day's. Now closing that I had no control over was there choice company that lags a bit. I sold properties that other Realtors did not sell. and it all fell apart over one Asset manager that has a personality problem. You would think they would look at all the good work you have done Instead of talking to you like a dog then telling you don't take it personal. Well I am sorry when you hit my wallet and lively hood over one cry baby I have a problem. Then to tell me that CITI has request that I know longer work for them after Sending me a letter from another company Praising all the great work I have done for them. I am sorry are this companies becoming BI Polar?? I was raised to give 110% of your self and take pride in your work Be Honest and it will pay off. Well Keystone may be the top company but they could care less about a good agent that went above and beyond protecting there Assets. and By the way I am not a disgruntled Ex Keystone agent. They have done several agent's this way in our Office and the Funny thing Our Office is one of the company's that leads our area in Top sales. It just amazes me how agents get listings that take crappy photos, Do not do what is required of them, have listings over priced that sit on the market for months on in, and have other realtors that would rather cut off there eye lids then to deal with them, manage to keep getting listings from these Asset Companies. and then what really gets me is after you tell the Asset manger for over a month to drop the price on a property. after you have done all the work, Such as replacing doors , Utlities, Rekey's maintaing the property at a top notch level. even getting rid of a pack of 5 dogs that where trying to attack everyone that viewed the property. then they decide to take the listing from you with no notice after you have spent more money advertising and give it to another agent They drop the price by 10,000.00 then this agent sells it in less then a week after I have paved the way for there easy money. and I am not suppose to take it personal. LOL then they hit the poor listing agent with there fee's Why is that should they selling agent be out no expense? other then writing a contract. Yea Asset Managers treat us like dogs.
Hi Deanna, sorry to hear of your troubles with Keystone, they can be one of the more ruthless companies out there. However each of us who have been in REO for some time need to realize that we ARE in a very fortunate position. Part of the reason the servicers can treat you like meat is that there are thousands of agents who would do anything to take our place and they know it. Is this short sided? Of course but it is the reality we live in. We have all had properties pulled at one time or another. You bite your lip and say thank you sir may I have another. Asset manager calls at 5:30am and says jump, you jump (I am on the West Coast and several of my servicers are East Coast)...or they will find someone who will. I am not saying that they are justified in these behaviors but you have a choice; Swallow your pride and stroke their ego or try and see if your pride will pay your mortgage. As it relates to the Citi training, you are going to have to get over that as well, I know several Premier agents who didn't want to take the RDCpro a few years ago and thought it wasn't fair. I would like to tell you what they are doing know but can't. They are no longer in the biz. I just chalked it up to another cost to stay in the game.
Other agents and I have found there is a trend and I dont know if it is the Banks doing this or the Asset companies But we are finding after a month just enough time to get everything Ironed out. Utlities Mowing, repairs, Advertising, ETC ETC they are pulling listings and dropping prices and giing to other less experianced agents What is up with that?
First, I am sorry to hear about your experience with Keystone. I hope you can work on mending that relationship and getting back on track.
Sometimes we just have to stop (Asset Manager and Realtor Alike) and, ask ourselves, if what we say and do in the next couple seconds is worth loosing the relationship that took years to establish. Unfortunately, for many, you're only as good as the last closing you had and if anything in the meantime goes wrong, you could loose everything. For many of us, 1 Asset Manager can change our entire lives and for that reason, it's always important to diversify your inventory as much as possible. In other words, don't put all your listings with 1 or 2 Asset Managers, it's just not a good idea.
Now, as for the Asset Managers who are out there turning and burning, it's not cool. In fact, some Asset companies are going to suffer because it isn't going to take long to develop horrible reputations and end up not being able to recruit qualified and experienced agents and let's face it, if your Asset Management company doesn't have good agents, your Asset Management compnay will fail.
My point is, for everyone to be successful in this industry, we must all be professional, experienced, educated and truthful. It's a team effort with a good Agent, good Asset Manager, good Investors, good Banks, good Title Agents, etc.... and, yes...one bad apples can spoil the bunch.
I am also concerned about taking Citi's expensive training. I would hate to take it If they truly do not like my work. It is so hard to believe since I have successfully sold several of there properties in this market in under 30 day's I wish some how I could contact Citi and find out what is going on then to take the word of one asset company
Comments
First, I am sorry to hear about your experience with Keystone. I hope you can work on mending that relationship and getting back on track.
Sometimes we just have to stop (Asset Manager and Realtor Alike) and, ask ourselves, if what we say and do in the next couple seconds is worth loosing the relationship that took years to establish. Unfortunately, for many, you're only as good as the last closing you had and if anything in the meantime goes wrong, you could loose everything. For many of us, 1 Asset Manager can change our entire lives and for that reason, it's always important to diversify your inventory as much as possible. In other words, don't put all your listings with 1 or 2 Asset Managers, it's just not a good idea.
Now, as for the Asset Managers who are out there turning and burning, it's not cool. In fact, some Asset companies are going to suffer because it isn't going to take long to develop horrible reputations and end up not being able to recruit qualified and experienced agents and let's face it, if your Asset Management company doesn't have good agents, your Asset Management compnay will fail.
My point is, for everyone to be successful in this industry, we must all be professional, experienced, educated and truthful. It's a team effort with a good Agent, good Asset Manager, good Investors, good Banks, good Title Agents, etc.... and, yes...one bad apples can spoil the bunch.
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