I hope this doesn't start a flurry of agreements or disagreements about this topic. I want to know who might be using BPO automation, what you are using and why you like it. I'm looking at several options. I also would like to know if anyone is running a team for BPO's and what your structure is. Also, my partner brought this up, do you have any security concerns about passwords & logins with the auto accept and automation software out there. I would appreciate any input you have and if you don't want to post publicly, please feel free to email me your response. Thanks for your valued opinions!