30 days later and there is no Decision on either File, I do have an update on one, the Freddie Mac Loan…. THEY LOST IT… YES THEY LOST IT! Here is the letter I wrote to try and get some attention for my clients.
if you want to see the Video Again here is the Link
Mr. (*&(&(*& )(*)(*)(*):
Senior Vice President, Loss Mitigation
Bank of America
Sometimes emotion can get over wrought and focus is lost, but sometimes that same emotion can bring a clarity that pushes someone into action that saves lives. I know this for a fact having worked in Law Enforcement and experienced that action.
Law enforcement personnel are always aware of public ire and the personal exposure to criminal behavior brought on by malfeasance. Needing to take action but refusing. I have decided I will not be accused of malfeasance. Strong advocacy for my clients and community is my duty and thus your about to feel some emotion, let’s see if I can share some passion.
I brought two transactions to your attention in a video at www.HAFA.us. One was a Freddie Mac short sale and the other a twin tracked Fannie Mae Loan Mod failure and possible reconsideration or movement into HAFA which was not offered to the client, which is the GSE mandate. I do not have answers on either of these transactions, it’s been over 30 days. That does not count the time it sat with your associate Mr. B(*&(&( or Mr. S(*&)(&(&(*&r who suggested I send the file to the Mortgage Side to get the Branch involved. More on steering later.
I am losing it, not enough passion, lets kick this up a notch. Your Bank is a total failure you are failing the American People the regulators and real estate professions and in the process your costing our country billions of dollars. We should lock your doors and put you all on the unemployment line and let you feel what it is like to not be able to get out from under the thumb of the worst Bank in the United States. To fully comprehend the importance of timely action, your team needs to feel the same pain my clients do. Now I am starting to feel like I am catching a groove, are you feeling how I really feel about what your doing to my clients?
Right after our last correspondence I gave my (*&(& Street transaction to the most capable of professionals to handle in concert with your Mr. David (*&(&(*&)( and Mrs. C(*&(&(& ***** so there would be full objectivity and I would not be accused of being incompetent. Late today, I found out that your HAFA subcontractor has lost the file or can not see it in Equator, they are looking for the purchase offer. This is coming from the Escalation Officer at AMS.
This of course means after you issued instruction to escalate these files it has taken 30 days to even look at the file. I say break out your CHECK BOOK, FREDDIE MAC IS OWNED SOME MONEY.. and by the way I did my job and I want my commission. Does your company have no shame? Do you have no liability for reckless abandonment of these files? Pay me and fix my client’s credit, which you continue to damage!
My Broker of Record who is receiving a copy of this correspondence can personally vouch for the person who has been working the file. The incompetence of your Bank is not invented and I don’t think questioning the ability of the people who took over the “hands on” of this file is a good strategy to consider. Fixing the file is not only a better plan it is the only course of action you can take if your to meet your duty to the investors, the GSE and thus the tax payers. By all mean I encourage you to call my Broker of Record. I am sure he will tell you, I am the first to arrive and the last to leave my the office. I am tireless in trying to help my clients.
If you are testing the ability of advocates to bring timely action, I personally am up to the challenge. I have not one single thing that I can not afford to lose. In fact, inasmuch as your quickly destroying our market and the Real Estate Professionals desire to commit to selling your short sale stock, your own inaction will be what rushes you to failure.
I think it was Socrates that said; “the only thing I can contemplate which could hurt you more than a lie, is the truth.” Where the truth can not go maybe a Congressional inspired audit or hearings could help. How many loans are you doing this to? Do you really think you should be handling Fannie Mae and Freddie Mac loan servicing? These are Public Loans should we be paying for your incompetence?
As you reflect on this tirade, you may want to get your hands on the list of files I gave Mrs C*()(*_* & &)__ ^%$ . You have more problems headed your way, I want resolves, my clients are not expecting lip service from me. They contracted with me for results, that is what I owe them.
In contempt for your inaction, the files land on your desk, good managers own the problem, what kind of manager are you? Tell me do my clients deserve better than your company is providing? I think they do.
This is the link to the Video’s of the Bank of America VP.
George Kenner, Broker Associate Keller Williams Realty, Lic. 01229957
Contact George at 619-723-5714 or email email@example.com
When do you think I am going to recommend B of A for a Mortgage?