REOs the truth and nothing but the truth

Just got back from a mandatory REO agent conference. Cost 149.00 plus 2 days of really aggravating reprimands,, threats and some really demeaning reality. Oh and 109.00 per night hotel costs plus 2 days away from all of my other work which pays the bills. The cost to be a chosen REO agent . 499.00 in the first few weeks for "training" Funny considering I have been doing REO work longer than the people who wrote the "training course". (and they were not even a Realtors) Then another 199.00 to be added on the platform. Cost of the signs and marketing material which are mandatory for the asset owner.

So far 1200.00 in expenses - income 0 for this new company, one of the now 15 I work with. One I have worked with for 16 years now.

What I learned, well as a veteran REO agent of over 16 years I learned I have gone backwards. I am a broken person who has sunk to the lowest depth any agent ever imagines. All REO agents have become mere robots/ tools of the REO asset owner. As Dangerfield quipped “No respect no respect at all!!” 16 years ago I was paid very well in the REO field. Not many agents wanted to list the worn down un-kept "dirty properties" Fewer yet wanted to show clients these low priced fixers. So I listed them and almost always sold them and was paid 6.5 % with no fees. No platform fees, no referral fees, no fees at all. I was also paid a management fee to oversee the trash outs clean ups and maintenance. A 2500 minimum to assist in a cash for keys, 50.00 for the listing BPO for that asset and for each BPO I did after getting the listing. The BPOs were a one page 15 minute form with 3 sold and 3 actives. One liners and a few comments on the bottom. No status reports were ever called for and there was no mandatory anything other than just sell the asset. I was valued and treated as a skilled professional by the asset owners. The list price was set and if someone , anyone made an offer in the first 24 hours that was close to the list price, well it was sold. No long drawn out drama filled waiting period or wild price expectations. All utilities were put directly into the asset owner’s name and mailed by the utility companies to that asset owner. I paid for nothing, billed nothing and was never expected to be responsible up front for a single thing the property required.

Fast forward to today. I am expected to have 5000.00 in reserve for each property I am assigned for repairs , past due taxes, past due HOA fees and anything else that may be required. I am expected to bill all my expenses and pay 5.00 per invoice, wait 6 weeks to 90 days or even longer to get reimbursed, Of course I can not charge interest or a service charge. Just lend the money free of charge to multimillion dollar corporations. I am expected to do weekly status and condition reports, weekly full property checks with pictures, monthly BPOs free of charge within 2 days of the request. Now that BPO is a 3 page form, more detailed than any full appraisal. It takes about 2 hours to complete and has some really ridicules demands as well. I now an expected to do cash for keys and even assist in evictions all free of charge. All utilities and security deposits for them are in my name and mine to pay. I now get 2% to 2.5 % commission maximum(many are a straight 1000.00 for any property 100 K and under) with a 140 to 175.00 charge per listing for platform fees at closing. Out of my commission I also pay a referral fee to the assignment or asset company. I have to carry 500,000, to 1 million E & O. Which is very expensive if you do CFKs or eviction work, which is mandatory for all REO agents. I also have to carry a personal liability policy for 4 million and show proof of both every 6 months to a year. I have to pay for at least one yearly background check. Pay a yearly platform fee of no less than 400.00 yearly . A yearly education course fee of no less than another 400.00 and now mandatory conferences at my expense no reimbursement and no escape from attending, they are mandatory! Now I have "report cards " with categories for everything from BPO % to DOM averages to Owner occupant versa investor sales. I am expected to print or buy all the asset owners marketing materials including signs and brochures for their mortgage divisions. Send them buyer leads , also known as recaptures and give them monthly reports of the leads I send. Now I am reduced to a non respected very used, controlled and low paid unwanted necessity in the REO world.

So every time I see or hear any agent say " How can I get into REOs?" I shake my head and say "be a greeter at Walmart. It is easier, much more profitable and yes you can keep your self esteem and even some dignity too."

Yesterday, today , what will it be tomorrow? Well my guess is an REO agent will be expected to work for free. Don't laugh or doubt it HUD actually did do this for a while. It is coming if we do not stop and say "No more!!" I am now devoting time to re establishing my conventional Real Estate practice. Let the starry eyed REO agent wanna bees have the REOs and let the asset owners ….well you know where I am going here.

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Comments

  • also almost 20 years in REO.    I agree with Barbara's message.    My considered opinion  ( which I share with those that will listen)  is that it is economically impossible to perform the demanded tasks and make a profit.   Barbara forgot to mention that the conference required travel time for some, thus killing 4 days of that week.   There is so much more that is just wrong about what is going on in this government infused industry.

  • Unfortunate that most ever one wanting to do REO wont find out the truth until they have invested the money. Having done REO for 15 years I am sorry to see the industry has come to this point. I made some great friend from many companies and countries and I am sure none of them wanted to see management destroy it like they have. Like everyone else I am changeing course and doing traditional RE much less stress than dealing with the banks, and they dont expect you to pay their utility bills

  • Barbara, you are so right. I too am trying to re-establish myself in "normal" real estate. It's enough already, after 13 years in REO I cannot take it anymore. Not that I've been doing much REO the last couple of years as one client after another either disappeared or got too difficult to work with and I dropped them.

    The worst was my most recent, and the last REO client I had. They were one of the first I worked for starting in 2000. Always did a good job for them and used to get 25-30 listings a year. Then $300 a year plus $75 per closing for paltform and a 33% referral fee and 5 listings in 4 yaers. I know I will never get another from them because of a recent issue. A property on and off the market for over 3 years with title issues and they called me saying we need to dump this was is with waiver for title now (after 2 years off market). I called an investor that would have made an offer but wanted his attorney to review title issues first. Asset manager called me and said buyer doesn't have time to have attorney review and they need to bring in an offer within 6 hours or they'd pull listing from me. Of course this was all verbal so when we end up in court they can deny and let me take the fall. I told the investor what was going on and advised them to walk, told asset manager to cancel listing. I now get requests for interior BPOs for them with listing brokers 20 or more miles away for units within a couple miles of me. The message is clear, blindly obey or you get nothing.

    I'm better off, I've listed a home and two vacant lots in the last couple weeks. I'm also starting to get ino working with investors, turning my REO experience in another direction.

  • More truthful words have never been written, thanks for speaking the truth, back to real business.

  • And don't forget 'we won't assign you any more listings if you don't refer buyers to our mortgage loan officers' (Chase...you don't even do 203k loans, and your properties don't qualify for conv. financing most of the time).

    OR...Preservation companies that winterize, and when the property freezes, they then get the work to make the repairs...

    It's so different now.  Status reports, updated bpo after bpo.  Not worth it anymore.  

  • Perfect Barbara...That is great stuff!  The deconstruction of my opinion of myself and my career is probably the most damaging part of all of this. I am tired of being treated like one of the grass cut preservation bottom rung guys (and no offense to them, of course) but the main reason I left my corporate job to go into real estate was the possibility of making the money I am capable of with no ceiling. Now that I have "woken" up in 2013 I realize that these banks ( and I mean all, Fannie, Freddie etc, no one is friendly!) are using us and are pushing down hard every year harder and harder on us to get us for cheaper and do not care if we crack. They have zero respect for our abilities, what we know, anything with regard to real estate. We are a necessary evil no different to them as having to pay car insurance. While I sit here and wait for my $37,000 in reimbursements with 90+ days the norm now on reimbursements I realize I have been had. I will start looking at other avenues for business, not necessarily business that will make more money but business that will actually allow me to use my experience to help someone who actually needs my help and wants my help. Thanks Barbara.....That is good stuff! 

  • Could not agree more!

  • And I thought it was just me!!!.. Thanks Barb... you hit it right on.. I nearly bankrupted myself trying to "make it up in volume"..  Thats why I have basically gotten out of REO w/the exception of 1 AM Company and we're "weaning" ourselves off them.. short Sales  BABY!!!.. iIf you've been out of General Real Estate Brokerage like me, You won't believe how great it feels to actually work for people who not only appreciate your help and experience but respect and refer you business.. 

  • Yes, you hit the nail on the head. As an REO agent with 8 yrs experience, I am trying to get established in a new area. What I am finding is most companies are downsizing and new work is hard to come by. As you stated, we are getting less for more work but the worse thing is that there are agents that will accept it.  

  • Very well said.  Things sure have changed in the past 20 yrs that i have been in the reo business.  AND LOOK AT THE TIME BARARA POSTED   1.30 IN THE MORNING

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