Received a note this week from Radian on the RedBell Platform BPOs - they affirmed not to use auto accept software and NO outsourcing of the BPO work. For most of us here this is the standard and has been for many years. I see many agents through crowing about having BPO data mills to do the work. My clients expect that I do my own work which I have done for all these years. It was good to see them on this issue.
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