At REO EXPO there were 3 companies promoting automation and every body was excited talking about this topic.
I would like to create a rating system for this companies: 5- good customer service and tech support, delivers good results, and it is easy to use. 4 - good customer service and support, there are problem with the scripts, easy to use. 3 - poor customer service and tech support, program works, but only 50%, it is difficult to use. 2- Can't never get an answer from the company, program has too may bugs and crashes a lot, you need to be a tech savvy to use it. 1. Do not waste your money with this gimmick.
These are the companies that I know, if you know others please add them to the list, do not make rude comments on the companies or their employees, let keep it clean and professional, but true, please keep comments to the minimum, this poll is not to get brownie points or to bash anyone, just to help fellow agents to make an educated decision if they think about purchasing any of these softwares, I don't think any of the programs is perfect.
BPO Automation Group ( ) Never use it, last year couldn't get through to customer service to purchase it, it is a larger investment upfront, but maybe cheaper in the long run.
BPO 5000 (2) lacks customer service and over half of the scripts don't work properly, input wrong information in bpo form.
Realty Pilot (2) RETS are complicated to get, no live tech support, takes a while to get an answer and you have to watch too many webminars to use it.
BPO Buddy (4) much improved customer service and tech support, some bugs with the scripts, easy to use but it can be pricey at $99 month.
Trackmyforeclosure ( ) I just purchase it price seems good, I have appointment with tech support to do MLS set up tomorrow and I will change my rating after I get a chance to use it. low price $39 a month.
Some of the them call themselves consultants, platforms, software, programs, control center, etc. but they all use Imicros and Realty Pilot RETS, but it is semantics, after all they all track bpos and do automatic filling, and maybe another gimmick here and there, but us agents care more about the automation part than anything else, we want to free our time and same our fingers from typing so much.
What do you think???