Uh-oh.....some Fannie Mae Direct and Outsourced agents have been very bad, are you one?
I got an email, like many Fannie Mae Listing Agents did that said......
"In January, Fannie Mae initiated a “secret shopper” pilot designed to collect accurate data on the knowledge, responsiveness, follow-up, professionalism and effectiveness of brokers and agents listing Fannie Mae-owned properties. Over a four and a half month period, our secret shopping vendor reviewed several hundred listing brokers/agents on a broad range of measures."
I just got one thing to say, IT'S ABOUT TIME!
Well, here is what they found.....
- "60% of direct Fannie Mae brokers and 57% of outsourced listing agents did not respond to requests for information within 24 hours. 35% of the time, the agent/broker did not respond at all after multiple attempts to make contact.
- For those that did respond to an e-mail, 36% of the outsourced agents and 50% of the direct brokers did not respond with the information requested.
- When asked for more information on HomePath Renovation Mortgage, 21% of the outsourced agents and 23% of Fannie Mae direct brokers could not provide information in a clear, competent manner.
- When contacted, 59% of outsourced agents and 71% of direct brokers did not ask the caller about their specific needs."
Now, the email had some other details but, this is what they said they were going to do......
"Over the next few months, we will be reviewing and updating our processes for including brokers in the Fannie Mae network and our measures for how brokers are evaluated. Expected changes include measurement of brokers’ responsiveness and professionalism as well as the more traditional performance metrics.
A newly revised and very comprehensive REO Sales Guide (formerly known as the NPDC Listing Broker Guidelines) is due to be released shortly. In the meantime, for a refresher on some of our policies and initiatives, take some of the short training sessions available at the link below."
Now, with all that being said, if you are a Fannie Mae listing agent, outsourced or direct, you better get on the ball and stay on it because, you could end up loosing your inventory to me...........seriously!
Comments
Here is the basic HomePath flier that may be useful if anyone needs this.
I have to say to Fannie Mae.....IT'S ABOUT TIME! Every lender with REO assets needs to do the same thing! There is no excuse for agents working this way and they need to be run out of town! And I do not say this lightly as I have been in their shoes, I know how overwhelming it can be at times....but I still answered my phone or returned the call with in minutes. Or as a last resort I had my calls transferred to an agent in my team until I could get caught up. I have handled 18 new offers, with an additional 24 counter offers and 10 "Highest and Best" on just 3 properties in 2 days, along with 300 calls per day. If you do not want to work that hard, pass the business on to people who do and can handle it! I LOVE being really busy! I LOVE having 5 closings in one week! Beats the heck out of what I've been doing lately!
If anyone wants some basic training, marketing matereals, or homepath options, please send me an email I would love to help you increase your volume.