bpo (100)

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Many real estate agents that provide BPOs know what is entailed in the process. Many BPO agents enjoy doing BPOs and many that don’t necessarily enjoy them, but feel that it is necessary to supplement their Real Estate business and to develop relationships in the industry.

 

There are even companies that seem to offer BPO education, certification and lists of companies looking for BPO agents. Do these companies provide value for agents? Are their “Membership Fees” worth it? Have you had a good experience with such companies?

 

Here is a list we found that covers many of the different tasks when processing a BPO.

 

• BPO Preparation

• Review BPO Order

• Gather Information & Property Inspection

• Market evaluation

• Distressed Properties

• Accessing Public Records

• Contact Property Owner

• BPO Photos

• Neighborhood Inspection

• Exterior Property Inspection

• Interior Inspection

• Gross Living Area

• Room Count & GLA

• Rating a Property & Amenities

• House Types & Photo Examples

• House Styles & Photo Examples

• Roof Types & Photo Examples

• Comparables

• Comparable Standards and Guidelines

• MLS Searchs

• Adjustments

• Adjust Features

• Time Adjustments – How to appreciate and depreciate

• Determine Feature Value & Paired Sales Analysis

• Determine Appreciation or Depreciation rate

• Application of Appreciation or Depreciation rate

• Superior, Inferior & Equal Comps

• Pricing & Submissions

• Final Property Price

• Reconciliation Process

• Land Value

• BPO Form Common Fields

• Property & Amenity Rating

• Sources of Information

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Of course there are many different lists out there, and depending on the experience of different BPO agents, this list could be accurate or even lack other steps necessary. Let us know if you feel there are other steps worth mentioning.

PamsVAS

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This is a new LOW from Pro Teck

I received this request today from Pro Teck:

A MORTGAGE INSPECTION request is waiting for you at Pro Teck

Fees collected by Vendor: $10.00

Services Requested:
- AVM Value Focus
- Photo of house # (located on house, curb, mailbox etc) to verify correct property
- Photo of the road in front of the property
- Photo of the subject from the front

Please provide commentary on subject condition. 
Please provide commentary on subject location highlighting any positive or negative features.
Please provide commentary on local market area (stable, increasing, decreasing, presence of distressed properties, etc.)
 A clear photo of the house is required, if you are unable to provide a clear photo (gated community, long driveway, etc.) please contact your vendor manager immediately for instructions on how to proceed.
 Clear address verification is also required, if subject does not have house number please provide alternative form of verification for client to verify that the correct house was photographed.
  If the subject address differs from that provided on order please contact vendor manager, address must be exact (including abbreviations such as "N" or "S" or "St" vs. "Ln" for example).
 APN (if provided above) must also match exactly, if the APN is discovered to be different please contact vendor manager.
 In the General comments section, please indicate/comment on if the subject is detached or attached.

 

The kicker is that when I went on the web site to DECLINE it, someone already accepted it.

Agents/Brokers! You are doing this to yourself! Its a shame to be requesting a service like this for $10, but it is a greater shame to actually do the work for $10. If you have no value for your professional skills, knowledge, expertise, time - you have no business to be in this business. We spent thousands of dollars on education, memberships, licensing, and other business associated costs and to allow these companies to treat you like an unskilled laborer is disgusting.

 

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EXCITING NEWS!

BPO Automation Group, LLC has just completed the sale of its software, Order Central, to the firm of Order Capture, Inc. This change will result in the ability of each firm to focus solely on one product. For BPOA the sole product will be its very successful AutoFill software. For OCI, the sole focus will be on enhancing the capability of Order Central software by adding new tasks to its capture capability and improvements to the software itself. The staff of Order Capture, Inc. includes Steve Lorimer, BPOA's former part-owner/Sales Manager, and the original Order Central development team with some added members.

The pricing, cancellation and refund policies, along with the software tasks and most of its capabilities have not changed, thus the software you have experienced at BPOA will continue to reliably capture orders for you. But, you will need to sign up for your credit card billing at Order Capture.com and download the slightly revised software.

All BPOA customers, upon transition over to Order Capture, Inc. will continue with their pricing plan that has been in effect at BPOA. This pricing will continue at Order Capture, Inc. Moving over to Order Capture, Inc. from BPO Automation Group is easy and should only take a few minutes. You should do it as soon as possible to avoid future disruption of service. If you have any questions or concerns about this move, please don't hesitate to contact either Steve at: support@ordercapture.com or support@bpo-automation.com.

Here is how to enjoy a quick and easy transition to Order Capture, Inc:

1. Go to www.ordercapture.com and browse for awhile, then click on the ‘Start Today’ tab. When prompted for the license key that you have had assigned to you at the BPO Automation Group there are two choices:

   * Click on the ‘Key Look Up’ tab and enter your name and email address. This link will provide your license key quickly and easily so that it can be copy and pasted into the license key prompt.

   * You can go to the Settings tab within Order Central to see your license key. It is a long code that looks like ABCD-EFGH-IJKL-MNOP-QRST-UVWX-YZTA. This would have also been emailed to you when you first signed up for Order Central with BPO Automation Group.

2. Select whether you are primarily a BPO agent or appraiser and click Submit. You will be directed to a secure billing screen for entry of your credit card information. For security reasons, we are unable to transfer your credit card information automatically from BPO Automation to Order Capture, Inc.

3. Upon completion of the billing information, go back to the Start Today tab and click, DOWNLOAD. If you need any help installing Order Central 2.0, please refer to the Installation Guide at: http://ordercapture.com/support/installation-guide/. Follow the directions and your software will be downloaded quickly for your use.

4. Order Central for BPO Automation Group is in version 1.0. At Order Capture, Inc., we have updated Order Central to 2.0 and added some improvements that are mostly behind the scenes. To continue using Order Central, you must install Order Central 2.0. Your account at BPOA will be terminated on June 15th, so be sure to transition over prior to then. Your current version of Order Central will not automatically update to 2.0.

5. Again, if you need any help installing Order Central 2.0, please refer to the Installation Guide.

6. Once you've installed Order Central 2.0, the first time you run it, you will be asked to enter the email address you used to sign up and the password you entered.

7. You should now uninstall Order Central 1.0.

We have taken steps to insure that double billing will not occur during the switch-over from BPOA to OCI. If you see anything that appears incorrect on your next billing statements, please know that you will be issued a refund for any duplicate billings, if any, that are found.

You should find Order Central 2.0 to be very familiar and won't require any relearning. Most enhancements we've made are under the hood. We want to make sure current BPO Automation Group customers are able to transition smoothly before we introduce new features.

Thank you,

Nicole Ocean and Steve Lorimer

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Broker's Price Opinion is the way forward when hired sales agents use a method to calculate the selling price of a home that has been repossessed. One will usually find the need for a Broker's Price Opinion when a lender or a mortgage company thinks the expense of a property cannot be determined, therefore forcing the lender to order the BPO. It is the real estate broker that carries out the valuation.

The price that is determined from the BPO is issued in a report which can be a four or five page official document and includes key information such as:

• The neighborhood and property prices in the immediate ZIP code

• The price of similar properties in that neighborhood

• Regional market aspects

• Condition of the property

Sales trends are also taken into consideration and the BPO agent will also look at aspects like how much repair needs to be carried out on the property, whether the garden, fixtures, fittings and foundations are in disrepair and even crime figures which could lower the pricing opinion of the local area. 

A lender or a bank will hire an agent to carry out the BPO and there are a number of different reasons why they may order a BPO on a real estate property. These will include real estate owned properties where homes will have been repossessed following non-payment of monthly revenues, foreclosures, short sales, and sometimes just to double check a previous appraisal of a home's price.

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The estimated value of a property could be calculated by a real estate broker or a company that is certified to carry out a BPO. Another determining factor in BPOs is the cost it might take to get the home up to scratch and ready to sell on the normal market. A home that has been repossessed is more often than not in a state of disrepair, or it could have had the gas and electricity turned off. 

A home that has been through foreclosure may even require extensive work on the yard areas, plumbing, rewiring, fire or water damage, driveway repair or simply need modernization and redecoration carried out. These factors and costs are calculated in to the report by the real estate agent and then passed on to the financial institution, such as the bank, lending association or financial institution that has requested the BPO in the first place. 

If you are a Real Estate agent that specializes in processing BPOs, contact us about being your virtual assistant to help you process all your orders.

CONTACT US HERE for more information on helping you with your BPOs.

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Im getting orders from many portals.  This reminds me of 3 years ago when everyone was trying to do loan mods (what a joke)  Anyway, orders are coming faster than I can handle them and Im having to turn some down. Ive noticed that there is a higher percentage of very hard to do properties as compared to 'the old days'.  Many are not worth the time.  After 3,000 BPOs Im tired of the entire thing. Yeah, kept the light bill paid but I dont have a new sailboat anchored off the coast of Greece so Im getting out.

 

Thing is, what is al this activity and will it last?  Its because lenders had been standing back watching supreme court decisions and different government agencies that were wading into the fray to put protection measures for consumers. Joke number two. Now the lenders, who had been changing to judicial foreclosure to get around laws designed for auction foreclosure, are brave and starting to fight. They do not and NEVER DID want to loan mod. They do want full non judicial foreclosaure so they can make use of any mortgage insurance and get government backed money thrown at them to keep them healthy.

 

ANd now another ugly face of theirs is showing---REOS , instead of being placed in the market through real estate brokers, will be sold in bulk as securities to big money concerns. We are becoming a rental nation with huge corps as the landlords.  This new flurry is mostly short sale and some full FC, at least thats what mine are with more full interiors than Ive had for a long time.

 

Going to last? No. Nope. It will start to decline. We also have a few million owners, especially those who actually got loan mods, going back to default but not in numbers weve bee used to. Even FARVV is cutting back and reducing fees to brokers. They see the writing on the wall. These are the beginning death throws, my friends. If you aregoing to depend on BPOS for a living, better have a backup job in plan.

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Real estate is a highly demanding industry. Running an agency or even an independent practice can take a huge chunk of your time. From paperwork to renovations, open house, and promotions, running a realty company can be overwhelming. Why not focus efforts on enhancing your core competencies and leave the paper work to a real estate virtual assistant? Normally an independent online contractor, a VA serves as an administrative assistant via the Internet. Some of the top reasons why hiring one will be beneficial for you are the following:
Constant Update on Database
Connections, contacts, and informative data are important in running a real estate business. Your list can exponentially grow vis-à-vis your performance. Most realty agents require hundreds, if not thousands, of contacts to be regularly updated as their client list grows. A virtual assistant can manage your client and information database to ease your way in accessing significant information needed when selling or buying properties. Your VA, for example, can send out newsletters and other promotional paraphernalia whether online or offline.
Enhanced Online Presence
Technology is crucial in today’s real estate business. People no longer just rely on word-of-mouth recommendations. They troop online for information, and this is where real estate virtual assistants come handy. VAs can generate a website or blog site for your business, foster online presence for your business to generate much-needed traffic, and to provide timely updates. Your virtual assistant ensures that reliable content, whether for information or promotion, are kept up-to-date and useful to target audience. He will upload pictures and update old listings, place new properties for sale or lease, and so on through an online site.
Some virtual assistants also provide online press release and SEO service to their clients. Each time new properties are up for sale or for rent, they can create tech-savvy content that will capture searches online. With technology going more mobile and socially adept nowadays, these real estate virtual assistants ensure that apps and platforms are created to generate more interest on your realty business.
Assist on Administrative Duties
Selling, or even renting a place, is not a piece of cake. Contracts need to be formulated, updated, checked and rechecked to ensure its validity. Selling or buying, for instance, can be a rigorous procedure while the negotiations have not been closed. A virtual assistant keep track on inspection details, appraisals, and provide updates to client. She also arranges schedules for property visits, open house, and other notices related to closing a deal.
Cost-Efficient and Flexible Management

When it comes to labor costs, real estate virtual assistants prove to be very cost-effective. Most VAs are paid on a per project basis or as based on the actual job performed. A real estate agent can also choose which responsibilities he wishes to tackle on his own, and delegate to virtual assistant areas of concern beyond his clout. Virtual assistants can perform duties that maybe beyond your experience and comprehension, of which she has expertise and experience. 


If you are interested in procuring the services of a Real Estate Virtual Assistant, you can check out our website over at PAMsVAs so that we can answer questions about hiring a VA or if this option is something for you.
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RRREVIEW/auto accepted

Wow today I have seen @ 45 order coming from RRREview. Most of you that deal with RRReview know that they have first come first serve with the code you have to type in so that you can accepted.

I did not get not even one BPO from them.....I have Gmail account tied to the RRReview so that i get my emails quick.

I cant believe how they are gone as soon as the come in.

I  enter the code that they want me to type in order to accepted the ode and its gone.

This leads me to believe that there is got to be a software that auto accepted this order.

I looked into different company and most of the compiles don't do auto capture orders were a code needs to be entered .

 

Any one use this service that auto accepted RRReview?

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4359181486?profile=original

A huge boon is being enjoyed nowadays by real estate sales agent from REOs. Notwithstanding the current perks of a revived economy, the fact remains that more and more homes and properties are available for sale from financial establishments, lenders and mortgage companies. These companies normally send request to REO agents to conduct BPOs or broker price opinions. With the amount of time and the quality of information needed, REO agents can sometimes experience a quandary on how to address this demand with insufficient time at hand. Fortunately, today’s online development opened up a new avenue of virtual assistance that is meant to augment the reliability and efficiency of REO and BPO transactions.
Property Valuation Information Gathering
REOs usually require broker price opinion when valuing properties in its current market. This could be for refinancing or when foreclosure is imminent. A lender or mortgage company may require a full appraisal from a real estate agent specializing in REO and completing BPOs. Collation of important data to support this transaction can be performed by a virtual assistant. In foreclosure cases, BPO requests to real estate agents are often required by the lender to come up with a reliable estimate of current face value of the property vis-à-vis its mortgage balance. Solutions are then made after these valuations. Gathering of essential data can be delegated to a virtual assistant.
Lead Generation Support
We all know how cutthroat the competition can be in the real estate business whether REO or not. Real estate agencies and individual agents often have so much on their hands to handle inquiries and marketing tactics. REO/BPO virtual assistants offer reliable registration and asset management follow-up on various banks and lenders. This allows you to gather more sources of REOs for re-sale later on. To aid on these purported re-sales, these virtual assistants can generate lead generation services that usually include pulling or scrubbing of FSBOs, database importation and, most importantly, follow-up calls and setting up of appointments.
Virtual assistant BPO services, however, depend largely on the data provided. Some agents prefer supplying their own data gathered and have VAs provide results via specialized online tools designed to analyze these data. Some real estate agencies or agents also prefer VAs to do their own investigation on various data as provided by banks or lenders.
Managing and Coordination of Transactions
Another important function that real estate VAs with specialization on REO and BPO is in coordinating and managing of transactions involved. This could be in marketing via online avenues, arranging purchase agreements and collation of data during closing. Broker price opinions can vary according to transactions or circumstances involved with a particular property or properties. While a real estate agency or independent agent may recourse to focusing his attention to certain aspects of the business, a VA can effectively give a helping hand in using up-to-date tools for analyzing value of similar surrounding properties and current sales trend in the area. These professionals are also keen in coordinating repairs, clean-up and other arrangements with contractors when getting ready for a property sale.
There is no doubt that today’s REO business is work intensive. For real estate professionals to make it to the top, they must be more driven in terms of efforts and technology. With more and more banks and lenders using online platforms, it is only fitting and practical to make use of technology-driven virtual assistance services to successfully manage voluminous data needed to achieve your goals.

Photo Source: http://www.meridianreaz.com/
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December slow down, or not?

Have you noticed a slow down in December in your REO listings?  I have heard in the past that the banks hold off on cash for keys, and evictions in November and December, but I have not felt it.  I'm busy as ever dealing with cash for keys right now and I have dealt with two evictions in the past month. I feel that's high for a slow month.

I'm just curious how everyone else is feeling. 

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I love Corelogic so dont get me wrong but has anyone here thought of the GENIUS of the bid system?  Its a way to drop our fees but make us do it to ourselves. You can bet their fees to the investors are still the same. If we field agents are a little hungry then we can start dropping our bids to go against each other. Its OUR choice, not Corelogic so we cant get angry about the fee. Corelogic started this off with a $500 max up or down and recently added another 2 bucks possible to the downside. Genius, really.  Now how do I get car dealers to bid against each other to sell me a car?  How do I get lawn mowers to bid against each other for the lowest fee from me for a good mowing?

 

I wrote to them and conveyed this sentiment but received no reply. Didnt push it, as I dont want to look a gift horse in the mouth.  I really cant get mad about it. You have to admire it from a company owners view.

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Have you taken your 2013 training classes yet?

If you are doing REO work you must be aware of all the training involved.  It's not just, get up and go.  Citi has mandatory training each year.  I just finished a class yeaterday that I dreaded taking , because I take similar classes all the time, however, it was great.  It got me thinking, it got me fired up and it helps me do a superior job on the bpo's band REO work that is bestowed on me. 

So quit complaining and work smart and hard.  Take your classes and enjoy them.

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I was heavy in the REO / BPO business in Las Vegas for 6 years. I moved to San Diego about a year ago and took a break from real estate sales, instead opting to work with a company affiliated with doing tours to London for the Olympics. Now that the Olympics are done, I am attempting to get back in to the REO / BPO biz, and am finding it SO difficult to get get my wheels turning again.

I previously got most of my listings from Old Republic, but upon trying to get biz again, I have found I must now be a BofA approved agent. I got most of my BPO's from FARVV but am having no luck receiving new orders from them after updating my account to reflect active/change in state to CA. With every company I try to reignite my relationship with or sign up with anew, I am running in to walls and roadblocks everywhere I go!

I'd love to hear some suggestions on WHO IS HIRING AGENTS RIGHT NOW, or any advice on how to get my career in REO / BPO going again. Thank you for your help!!

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FOR IMMEDIATE RELEASE:

NAR Broker Price Opinion Resource BPOR

Michael Collins Earns NAR Broker Price Opinion Resource Certification

Sellers and Lenders Benefit from REALTOR® Expertise in Broker Price Opinions

Madison, WI — Michael Collins with Rock Realty has earned the nationally recognized Broker Price Opinion Resource certification. The National Association of REALTORS® offers the BPOR certification to REALTORS® as evaluating properties depends more than ever on professional expertise and competence, the best use of technology, and a commitment to approach the valuation assignment from all pertinent perspectives.

“As the real estate market evolves we are seeing more demand for broker price opinions, and it’s imperative that REALTORS® are knowledgeable and educated about how BPOs work, as well as the risks involved,” said NAR President Moe Veissi, broker-owner of Veissi & Associates Inc., in Miami. “The BPO Resource certification not only adds value to the services provided by REALTORS®, but also it helps practitioners grow their business.”

“BPOs: The Agent’s Role in the Valuation Process” is the required one-day course that provides REALTORS® with knowledge and skills to reduce risk and increase opportunities to create professional and accurate BPOs. In addition to completing the course, participants are required to take a Webinar. Once awarded the certification, REALTORS® will be eligible to receive BPO orders as a preferred provider.

In addition to providing members with the opportunity for BPO business, BPO Resource will explore the multiple uses of BPOs, how they can and cannot be used, and how to filter and select comparables to create expert and precise BPOs. The certification also assists member in creating more comprehensive comparative market analyses for their customers’ listings.  For more information about the BPOR certification, visit www.BPOR.org.

# # #

NAR BPOR Certificate

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BPO Automation Group

"REO's Have Slowed Down, I Neglected the BPO Side & Now It Feels Like I Am Starting Over!"

I decided to write a blog about this topic after talking with yet another Top Producing REO Listing agent today. In a nutshell, the above quote is what he told me and as such I wanted to share some insight into this phenomenon. I hope there is a gold nugget of wisdom buried within this blog!

I firmly believe that when people stumble upon a good thing, many times they tend to focus on just one specific item, instead of see the big picture. This is when it's common to see the little details that you overlooked come back and 'Bite You!' It's human nature, what can I say, I've been guilty of it too!

Because of the fact that almost everything in life is based on cycles, it's critical to understand how important the BPO and REO industry cycle works. I have seen it unfold firsthand these last 6 years in the business.

In the last 2-3 years specifically the industry has weeded through the masses of people doing BPO and REO work to find some truly exemplery real estate professionals that have worked their way up the ranks to stand tall above the rest. In essence, these folks have paid their dues!

Many BPO and REO professionals decided early which direction they wanted to take their businesses.

Some of the choices people had were to:

  • Focus strictly on gaining and servicing REO Listings and neglect going after BPO's
  • Try to do both BPO's and REO's
  • Only do BPO orders and turn down REO's

The real estate professionals that chose to focus their time and efforts only on the REO side at some point down the road realized that they should have also been doing paid BPO orders while servicing their REO listings. For some, they learned this INVALUABLE lesson too late and had to get out of the business.

You don't have to be in that same boat, it's not too late for many. With REO listing being down through the U.S. nationally, looking to paid BPO's as a profit center is still a viable option and one that many are still thriving in.

I would love to hear any comments, feedback or suggestions also everyone, feel free to share!

Sending my best,

Nicole Ocean
Founder | BPO Automation Group and BPO University
360-223-2482 ext. 5 | nicole@bpo-automation.com
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About BPO Automation: With thousands of clients nationwide, we're the #1 provider for BPO form-completion and automated order-acceptance software in the United States. Our focus is on quality solutions that save time, boost revenue, and let you focus on growing your business. Learn More »

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BPO AutomationBPO UniversityBPO Companies

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Mainstreet Valuations BPO Fees

Hello,  Can anyone tell me more about Mainstreet Valuations.  I signed up with them a few months ago, and recently received a couple of BPO orders.  The problem is that both orders were more than 25 miles from my office and they were only paying $20 per order.  Is this thier standard BPO fee?   I can't do BPO's for $20 that is an insult.  Needless to say I turned them down. 

Is anyone doing $20 dollar BPO's for Mainstreet?  I have done property condition reports for other companies for $20  but they don't require comps. and it takes about 5 minutes to complete the form. But to do an entire BPO for $20 dollars seems unreasonable.  Am I missing something?

 

Thanks for your help.

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Clear Capital Rocks

With all that is said negatively about BPO Mills I wanted to send a shout out to Clear Capital.  Not only do they pay a fair fee for their service they pay quickly.  I did three BPO's for them recently and got a check for all three within about 10-14 days.  If they can do it why can't the others?  I often wait for 60 days.  Personally I think many of these companies are living on the float like a famous one last year that went under owing hundreds of thousands of dollars to agents all over the US.  They sent out a "we are so sorry" blast email stating they were "just behind" and promised to get us all caught up only to never be seen or heard from again.  Be careful out there you guys if a BPO company owes you too much money you may never see a dime of it so make sure you check with all here to make sure they are legit.  The list provided on REOPRO is the most reliable one I use. Also be sure to Google them to see if any other agents complained about non payment, and please for goodness sakes NEVER pay to get on their prefered platinum certified list it is always a scam.
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I've been using QuickBooks since its inception back in the 80s. In fact, as I was reorganizing my library of software programs and toys, I sorta drifted back to the beginning of my program collection such as my old versions of SuperCalc 4 and 5, MS Office DOS Version (1988 and 89 Copy), QuickBooks 1988 - 2006, Quicken Invoice DOS and Windows (initial Copies), and more. Ok, back to the topic.

I prefer the method below because it allows me to accurately track each property expense, I can apply the property to the vendor job, and when the reimbursement arrives, I can easily retrieve a list of all reimbursements submitted when I begin to type in the property address. NO MORE SEARCHING THE INVOICE SECTION!!!!!

How to setup you REO properties as projects:

  • Create each REO Bank as a Customer in QuickBooks.
  • Right click on the Customer name (Bank) located in the left margin.
  • Select "Add Job".
  • Input the property information as follows: property address-asset number (999 Mockingbird Lane - ALS123456789.
  • Complete as much of the page info as possible.
  • Save the setup.

TIPS!

  • Us the Custom Field in the "Additional Info" tab to add your commission information.
  • As you create new jobs for each project, list it under the "Job Info" tab, this includes the utility deposit, connection fee, membership fee, account number information.
  • Always include the street address and asset number. Most if not all banks require the address and asset number on each invoice.
  • You can easily create multiple jobs under each Project (Property file) for easy tracing of work in progress, pending, completed, cancelled, etc.



Carolyn Nelson
Online Real Estate Assistant

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BPO Automation Group

  

Our BPO Company of the Month of August is....Ocwen/Altisource!

 

I woke up this morning and like most day's I start by opening up our Order Central AutoAccept software to check the Stats and see how the software is performing for our customers.

 

When I opened up the 'Statistics' tab this morning, I was SHOCKED! I learned that Ocwen/Altisource is on fire this morning! Our OC AutoAccept software already captured 176 out of 196 orders with this company alone and all before 8:30 am. Please see the image below!

 

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As I talk with BPO/REO agents and brokers all over the U.S each month many of them ask about Ocwen/Altisource and I tell them that this is the MOST successful company in our OC AutoAccept software. I try to let people know just how powerful our Stats are because if they use them they would see that Ocwen/Altisource drops the majority of their orders from 3 am to 8 am nationally.

Many of these same fine folks go on to get a good amount of orders with this company and with the other 15 companies that we offer. We are planning on adding 5 more companies to our software in the next month as well. I'll let you know the companies in my next blog posting.

In case you haven't heard, BPO Automation Group's Order Central auto-accept software has been producing record numbers of BPO orders for BPO & REO agents and brokers nationwide in the last 2+ years. We are one of the few remaining companies to provide real estate professionals with needed software to help in capturing more work as it is getting more and more difficult to receive BPO orders.

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Our network captured over 3,300 verified BPO orders just in the month of July. With faster performance, greater stability, and a ton of new features like address-mapping, remote account-access & detailed capture-logs, Order Central will take that to a whole new level. 

Feel free to give us a call with any questions,

Steve Lorimer

Sales Manager | BPO Automation Group
(360) 223-2482 ext 1 | sales@bpo-automation.com

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About BPO Automation: With thousands of clients nationwide, we're  the #1 provider for BPO form-completion and automated order-acceptance software in the United States. Our focus is on quality solutions that save time, boost revenue, and let you focus on growing your business. Learn More »

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BPO AutomationBPO University BPO Companies

 

BPO Automation Group LLC
PO Box 1325, Ferndale, WA 98248
Tel: (360) 223-2482 | E-mail: sales@bpo-automation.com

COPYRIGHT 2009-2011. BPO Automation Group LLC. ALL RIGHTS RESERVED.

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Hi everyone,

 

 This is Nicole Ocean of the BPO Automation Group. I, along with Tim Ventura started the BPO Automation Group in April of 2009. In case you aren't familiar with what we as a company do, let me mention quickly that we are the industry leaders in BPO automation software for BPO & REO professionals nationwide.

 

 After talking with Jesse Gonzalez, the founder of this wonderful forum a few weeks ago, he mentioned that it would be a good idea to touch bases with everyone and let you know more about where we as a company are going,etc.

 

 As 50/50 partners of the company, Tim and I have spent the last 2 years literally in the 'trenches' working side-by-side our clients. We listened to their needs, wants and desires and took all of their feedback and applied it enhancing and improving our products as much as possible.

 

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Everyone who has been involved with the BPO Automation Group has really poured so much of themselves into our cause these past few years, so you can imagine that as I write this, our company has come SOOO far in the past few years!

 

 After reaching a critical point both professionally and personally about one month ago, I purchased Tim's 50% share of the BPO Automation Group. It was a well thought out move and a difficult one to make and in the end it has proven to be a great decision for everyone involved, even for Tim himself. Like all good things in life changes is inevitable and I intend to do the best I possibly can with this change for the betterment of our clients, the industry at large and for everyone else that we effect by what we do.

 

 Tim helped our company in countless ways and we are an organization are forever indebted to him, his efforts and his dedication. Let me point out that BPO Automation Group is still in very good hands! I intend to make sure that BPOA continues to thrive, as well as evolve into an even better industry network and respected organization then it was under different management.

 

 BPO Automation Group is continuing in our mission of always moving forward despite internal changes of company ownership. In the last month our staff has been working diligently to make things even better than they were under different management while Tim was a part of the company.

 

 Here is a short list of priorities and things that clients and potential clients can expect to see from us as a company:

 

 * Increased levels of customer service (Example: Clients can now call our dedicated tech support line during business hours to receive help over the phone.)

 

*  AutoFill as a monthly subscription will soon be available for $59 for 2 users (or 2 computer setups with our AutoFill software) along with a $49.00 one-time MLS setup fee. Addt computer setups will be just $10 a piece per month.

 

* All monthly AutoFill clients will receive all of our Add-on products as well as many new ones like our free Excel-based 'BPO Payment Log.' (This is HUGE!!!)

 

* More Companies added to our popular 'Order Central' Auto Accept software.

 

* More Research and Development in all of the free resources we offer like our BPO Companies list.

 

I'd love to hear any feedback, comments or suggestions you'd like to see with our products too! Feel free to reply to this posting or reach out by emailing or calling me.

 

Here's to everyone's continued success for as long as we are able!

 

Warmly,

Nicole Ocean

Founder

BPO Automation Group

nicole@bpo-automation.com

360-223-2482 ext 2

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Screen-shot-2011-07-16-at-9.01.44-AM.pngThis is HUGE!

Effective, 15 July 2011!

Governor Jerry Brown signed into law SB 458 prohibiting banks, servicers and lenders from pursuing home owners of 1-4 units who choose to short sell their homes.

From California Association of Realtors President Beth L. Peerce:

“The signing of this bill is a victory for California homeowners who have been forced to short sell their home only to find that the lender will pursue them after the short sale closes, and demand an additional payment to subsidize the difference,” said C.A.R. President Beth L. Peerce.  “SB 458 brings closure and certainty to the short sale process and ensures that once a lender has agreed to accept a short sale payment on a property, all lienholders – those in first position and in junior positions – will consider the outstanding balance as paid in full and the homeowner will not be held responsible for any additional payments on the property.”

A law was passed last year,  580E,  that protected homeowners from 1st lien holders, however, now 2nd and tertiary liens are also covered.

This is a huge step forward for the short sale specialist in California.

You are now legally protected from the banks that did you wrong!

LAW AGAINST SHORT SALE DEFICIENCIES EXPANDED

In a major victory for REALTORS®, Governor Brown signed into law today a C.A.R.-sponsored bill, Senate Bill 458, prohibiting a deficiency after a short sale for one-to-four residential units, regardless of whether the lender is a senior or junior lienholder.  Effective immediately for transactions closing escrow from this day forward, both senior and junior lienholders cannot require a borrower to owe or pay for a deficiency in a short sale.  This law also prohibits any deficiency judgment to be requested or rendered for senior or junior liens after a short sale of one-to-four residential units.  Any purported waiver of this rule shall be void and against public policy.

Although a lender cannot require a borrower to pay any additional compensation in exchange for a short sale approval, the new law does not prohibit a borrower from voluntarily offering a monetary contribution to a lender in hopes of obtaining a short sale.  A lender is also permitted under the new law to negotiate for a contribution from someone other than the borrower, such as other lenders, agents, relatives, and the like.

Exceptions to the new law include a lender seeking damages for a borrower’s fraud or waste; a borrower that is a corporation, LLC, limited partnership, or political subdivision of the state; a lien secured by a bond as specified; a public utility lien; and additional rules apply if a note is cross-collateralized by more than one property.

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